Server tại SEN Asian Cuisine

2/2019 → 10/2019 (7 tháng)

Ottawa, ON Canada

Provided excellent customer service through clear communications and fulfilling customersʼ requests about foods and drinks Oversaw all front and back of the house restaurant operations through checking inventories, ordering supplies such as wine, soft drinks, vegetables, … Trained new staff members by giving tasks, tips, and full directions

Supervisor tại Presotea

11/2019 → 8/2020 (9 tháng)

Ottawa, ON Canada

Oversaw and delegated tasks to team to best maximize efficiency of store operations Assisted store management such as giving full training to new members, controlling inventoryʼs flow of ingredients and supplies. Resolved guest issues, customer serviceʼs issues as well as working with the team. Ensured beverage service and quality control while making sure to provide the excellent customer service Performed multiple positions efficiently in store, which are cashier, tearista, and supervisor

Assistant Store Manager/Store Manager Trainee tại Real Fruit Bubble Tea

3/2021 → 2/2022 (11 tháng)

Ottawa, ON Canada

Responsible for upholding values and standards in daily operations by delivering excellent quality product as well as customer service Training and developing the team to deliver excellent guest service daily by providing feedbacks and coaching Managing and controlling store operations by maintaining inventory levels, purchasing weekly orders, managing fresh goods Balancing and controlling labor cost by making weekly partnersʼ schedule Building strong relationships with partners and responsible for any conflicts.

Customer Service Representative tại Concentrix Vietnam

5/2023 → 11/2023 (6 tháng)

Ho Chi Minh, Viet Nam

Managed a high‐volume queue of client inquiries through phone, email, and chat while maintaining clear, professional, and timely communication. Provided clients with step‐by‐step instructions related to booking, check‐in, travel disruptions, and service‐related requests. Reviewed client information and case details carefully to identify the correct support path and provide accurate guidance based on each situation. Handled client concerns with empathy and professionalism, de‐escalating high‐pressure situations and helping restore a positive customer experience. Coordinated with hotel management partners and internal teams to address client requests, resolve service issues, and ensure follow‐up actions were completed. Identified recurring client pain points in booking and check‐in processes and shared feedback to support service improvement. Adapted communication style for both individual customers and business partners, ensuring messages were clear, respectful, and solution‐focused.

Technical Support Engineer tại iTechwx Company Limited

12/2024 → 8/2026 (1 năm 8 tháng)

Ho Chi Minh, Viet Nam

Respond to client inquiries from business customers and IT administrators, providing clear written and verbal guidance on technical requirements, setup procedures, and next steps. Guide clients through end‐to‐end case handling for Azure Virtual Desktop, Remote Desktop Services, and Windows 365 Cloud PC environments, ensuring that required information and follow‐up actions are clearly communicated. Review client‐provided technical details, configuration information, and issue descriptions to identify gaps, clarify requirements, and provide appropriate recommendations. Assist clients in completing case action plans by explaining required steps, tracking outstanding items, and helping ensure progress is made within expected timelines. Communicate professionally with clients and internal teams in English to coordinate troubleshooting activities, share updates, and document case progress. Apply structured problem‐solving methods to investigate client issues, reduce operational delays, and provide practical advice based on each clientʼs specific environment. Act as a trusted point of contact for B2B clients by translating complex technical information into clear, actionable instructions.

Trần Trọng Lễ - Team Manager

iTechwx Company Limited

sheshomar941@gmail.com - 0932835662

Trần Trọng Lễ - Team Manager

iTechwx Company Limited

Daniel1.Tran@itechwx.com - 0932835662