Hotel Supervisor tại Hanoi Fiesta Central hotel and spa

12/2026 → Hiện tại

Hà Nội

Working as a Hotel Supervisor responsible for overseeing daily hotel operations to ensure smooth service and guest satisfaction, coordinating with different departments, handling guest requests and complaints professionally, recruiting, training, and supporting staff members, monitoring employee attendance and work schedules, and maintaining high service quality standards throughout hotel operations.

Receptionist tại Hanoi Fiesta Central hotel and spa

4/2025 → Hiện tại

Hà Nội

Working as a Hotel Receptionist responsible for handling guest check-in and check-out procedures, recommending local attractions and services, upselling tours and spa packages, coordinating with different departments to support guests before, during, and after their stay, managing OTA channels, handling bookings from travel agents (TA), and updating booking information on the hotel system.

Waitress tại Vạn Phúc JSC

6/2024 → 11/2024 (5 tháng)

Hà Nội

As a Waitress at a German Beer and Wine Restaurant, I was responsible for welcoming guests, taking food and beverage orders, and serving German beer and wine professionally. I assisted customers with menu recommendations, ensured customer satisfaction throughout the dining experience, maintained cleanliness in the working area.

Front Office trainee tại New World Phú Quốc Resort

1/2025 → 4/2026 (1 năm 3 tháng)

Đặc khu Phú Quốc, Kiên Giang

I worked as a Front Office Trainee, supporting guests with check-in and check-out procedures, requesting guest reviews, coordinating with other departments to assist guests when necessary, and entering guest information into the hotel management system.

Housekeeping trainee tại Flamingo Cat Ba Resorts

6/2023 → 9/2026 (3 năm 3 tháng)

Đặc khu Cát Hải, Hải Phòng

As a Housekeeping Trainee, I was responsible for cleaning and preparing guest rooms before, during, and after guest stays according to hotel standards. I prepared housekeeping supplies and working tools before each shift, maintained cleanliness in the working area, and assisted guests with their requests to ensure guest satisfaction.

Nguyễn Thị Liên - Hotel Manager

Hanoi Fiesta Central hotel and spa

hanoifiestacentralhotelandspa@gmail.com - 0862739313