Content Moderator tại Concentrix Malaysia - Tiktok Project

5/2023 → 3/2026 (2 năm 9 tháng)

Kuala Lumpur, Malaysia

- Interpret and apply complex policies and guidelines to review and moderate user-generated content. - Investigate and resolve reported issues with a strong focus on accuracy and compliance; leverage market-specific insights to enhance user support and content quality. - Respond to inquiries with efficiency and attention to detail within defined turnaround times, consistently meet productivity and quality KPIs in a fast-paced environment. - Identify workflow inefficiencies and propose process improvement solutions. - Collaborate with the QA team to develop clear, user-friendly operational guidelines. - Provide on-the-floor support to Content Moderation teams across the VN market assisting with policy interpretation, case clarification, and quality-related queries.

Restaurant General Manager tại Kin Khao Kin Nam Restaurant

6/2022 → 12/2022 (5 tháng)

Ho Chi Minh City, Vietnam

- Managed daily restaurant operations, including staffing, service quality, and customer experience. - Led recruitment, onboarding, and training programs to build a high-performing team. - Resolved customer complaints and implemented improvements to enhance service standards. - Oversaw inventory management, negotiated with suppliers to optimize procurement costs; supported financial operations, including reporting and contract coordination. - Collaborated with kitchen teams to improve food quality and consistency. - Ensured proper maintenance of equipment and facilities to support smooth operations.

Cost Control Officer Trainee tại Sheraton Saigon Hotel & Towers

2/2022 → 6/2022 (4 tháng)

Ho Chi Minh City, Vietnam

- Analyzed food costs and buffet performance to support profitability evaluation. - Monitored and managed daily inventory across multiple F&B outlets. - Maintained and updated item codes, pricing, and recipes in the system. - Coordinated with suppliers to obtain quotations and manage purchasing processes. - Supported receiving operations by tracking and updating inventory data accurately.

Food & Beverage Service Associate (Cashier & Waitress) tại Eastin Grand Hotel Saigon

8/2019 → 5/2020 (8 tháng)

Ho Chi Minh City, Vietnam

- Delivered customer service to an average of approximately 200 guests per shift in a five-star hotel environment, supporting restaurant, Banquet and Room Service operations during regular and peak service periods. - Processed cash and electronic payments and supported daily sales reconciliation for 120 transactions per shift, ensuring accuracy in financial records. - Maintained hygiene, services and operational standards across service areas in accordance with hotel procedures. - Supported Banquet operations for events of up to 1000 guests and adapted service delivery to meet varying event and guest requirements. - Assisted supervisors with inventory tracking and reporting to support efficient daily F&B operations.

Team Leader tại Autogrill VFS F&B Company, Ltd

2/2018 → 4/2019 (1 năm 2 tháng)

Ho Chi Minh City, Vietnam

- Supervised daily café operations and service delivery in a fast-paced international airport environment. - Trained and guided team members to improve service performance and consistency. - Applied upselling techniques and product recommendations to support sales performance and enhance the customer experience. - Managed customer interactions and addressed service issues to maintain service quality. - Supported inventory management and the preparation of daily and monthly sales reports.

Nguyễn Thị Ngọc Quyên - Team Leader

Concentrix Malaysia

thingocquyen.nguyen@concentrix.com - (+60) 1127582480