Outlets Supervisor tại Sofitel Sydney Darling Harbour

12/2024 → 8/2026 (1 năm 8 tháng)

Sydney, Australia

Oversee daily operations across multiple guest-facing outlets, maintaining service standards and guest satisfaction Conducted daily service quality audits and monitor operational compliance with SOPs, RSA, and WHS guidelines. Managed stock ordering, inventory control, and supplier relations to maintain quality standards and minimize waste variance. Optimized weekly rosters for 15 team members and coordinated cross-departmental workflows to meet labor budgets without compromising service quality.. Onboarded, train, and mentor service staff, delivering targeted performance coaching aligned with brand standards for a 5-star luxury hotel with 590 rooms.