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Từ 5 đến 10 năm
Outlet Manager
12 - 20 triệu
HCMC
Tiếng Anh (Giỏi)
100 - 499
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Trường Đại Học Hutech
Quản Trị Khách Sạn - Đại học
2013 → 2017
Kĩ năng
Kinh nghiệm làm việc
FRONT OF HOUSE SUPERVISOR tại Chick- l-A SOUTH EDMONTON COMMON CANADA
9/2024 → 12/2025 (1 năm 2 tháng)
Việt Nam
Main responsibilities: - Managing and overseeing the daily operations of the restaurant during assigned shifts, including preparing shift set-ups and executing breaks - Demonstrating exceptional customer service by leading and motivating the team to exceed Guest expectations - Training and developing Team Members in accordance with company guidelines to ensure high-quality service and product knowledge - Count drawers and ensure cash management procedures are being followed - Identifying operational bottlenecks and identifying ways to solve issues - Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
ASSISTANT FRONT OFFICE MANAGER CUM RESERVATION tại Bach suites Saigon
3/2026 → Hiện tại
Việt Nam
Main Responsibilities: -Daily Desk Management: Oversee reception desk flow, guest check-ins/check-outs, and room allocations. -Shift Supervision & Duty Management: Lead operational brie ngs, manage shift schedules, handle night audit handovers, and act as Manager on Duty (MOD) when required. -Guest Relations & Problem Resolution: Handle guest escalations, special VIP arrivals, and service recovery with immediate resolution strategies. -Cross-Departmental Coordination: Maintain continuous communication with Housekeeping and Maintenance regarding room status, clean/vacant states, and guest preferences. -Managed individual, corporate, and group room reservations across direct calls, email inquiries, and Online Travel Agency (OTA) platforms. -Managed group rooming lists, billing arrangements, deposits, and cancellation policies to minimize nancial loss and double-bookings. -Managed daily overbooking and room assignment matrices to maximize occupancy during peak seasons without compromising guest satisfaction. -Prepared daily, weekly, and monthly forecasting reports to track booking pace, channel contribution, and revenue targets



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