Giám Đốc Kinh Doanh & Tiếp Thị tại Sunny Beach Resort Mui Ne

9/2019 → Hiện tại

Lâm Đồng (Bình Thuận cũ)

Lead the Sales, Reservation & Marketing teams at HCMC office and Resort. Develop, present and execute short-term and long-term Sales & Marketing plans. Manage all key market segments, including TA, OTA and Corporate. Prepare and present monthly and yearly business performance reports to Owner. Analyze monthly/yearly performance data and provide comparative reports for management. Manage OTA distribution and review daily rates through SiteMinder; adjust rates based on market conditions. Conduct market and competitor analysis to support rate positioning and promotional programs. Coordinate with HODs to align departmental plans and commercial priorities. Conduct on-the-job training and coaching for Sales, Reservation and Marketing teams. Build and maintain client relationships through sales calls, events, ITE and networking activities. Handle guest/client issues and coordinate timely solutions for complaints or operational mistakes.