F&B Operation Manager tại Smith’s Kitchen & Bar

5/2023 → Hiện tại

Việt Nam

Financial Management: Owned full-cycle P&L, developed annual business plans and forecasts, and controlled Prime Costs (COGS & Labor) to maximize EBITDA margins. Operations: Engineered comprehensive F&B/BOH SOPs and quality control frameworks, tightening inventory and enforcing strict high-end service standards across a team of 35+ staff. Sales & Marketing Strategy: Executed targeted seasonal campaigns and private dining initiatives with marketing, driving incremental sales and retention. Event Planning: Managed 100+ VIP gatherings banquets annually, banquet sales strategies, floor plans & cross-departmental event scheduling to achieve a 20% banquet revenue growth. Team Leadership & Culture: Optimized headcount ratios and labor structures, leading training and development to build high-performance teams.