Duty Manager tại LA VELA SAIGON HOTEL

5/2023 → Hiện tại

Việt Nam

Duty Manager- Early 2026 til now FOM. Elevate Guest Experience: Oversee seamless check-in and check-out operations, ensuring strict procedural compliance while delivering a distinguished first and last impression for all guests. Financial Integrity & Cash Management: Ensure all financial transactions are processed accurately in alignment with accounting protocols and hotel- specific requirements; manage cash floats, conduct precise shift handovers, and effectively resolve guest billing inquiries. Operational Oversight: Proactively patrol the property, with a focus on the Lobby and Front Desk areas, to identify and resolve operational issues, maintaining the highest standards of service and safety. Information Management & Planning: Keep the team updated on hotel services and daily events; expertly manage real-time VIP requests and strategically prepare for future reservations and high-occupancy periods. Talent Development: Support the recruitment process through candidate interviewing and conduct formal mid-year and annual performance appraisals to drive team excellence. My core strengths lie in building strong teams, identifying potential risks, and executing mitigation strategies.