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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 1 | 18:01 12/10/2026 |
| Liên hệ không thành công | 0 | Chưa có |
Từ 5 đến 10 năm
Nhân viên
8 - 12 triệu
HCMC
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
SAIGON TOURISM VOCATIONAL COLLEGE
HOSPITALITY MANAGEMENT - Cao đẳng
2010 → 2013
Kĩ năng
Kinh nghiệm làm việc
RECEPTIONIST tại IBIS SAIGON AIRPORT HOTEL (Pre-Opening)
10/2016 → 8/2018 (1 năm 10 tháng)
HCMC
A further step as a Front Office agent to improve skills. Following the SOPs as instructed by FOM. Handling guest’s complaints, telephone calls and anything relative FO. Helping each other to improve and move forward together Customer service is priority, which is provide by positive attitude, passion in work. Training the new staff to be adapted in work, show how to use the functions in PMS. Make sure that the staff following the SOPs, any new instruction from higher management. Ensure the transportation schedule Night Audit. Reporting directly to higher management.
SENIOR SUPERVISOR CONCIERGE tại LAVELA SAIGON HOTEL ( 5 STAR HOTEL Pre-Opening )
11/2019 → 10/2025 (5 năm 10 tháng)
HCMC
Supervise daily Concierge operations, ensuring prompt, accurate and professional guest assistance, ensuring smooth service for 300+ guests/day. Support the Concierge & Bell teams in handling luggage, transportation arrangements, guest guidance and special requests. Provide recommendations for restaurants, attractions and activities, and make reservations upon request. Provide attend to VIP guests and guests with special needs to ensure exceptional service. Train new staff on Concierge procedures, communication skills and service standards. Works as liaision between Concierge, Front Office, Security, Transportation and other departments. Supervise shift duties, monitor performance and coordinate staffing during shifts. Handle guest complaints and issues related to Concierge services. Maintain a tidy, clean and brand-standard lobby environment. Monitor and manage Concierge documents, equipment and department assets. Perform other duties as assigned by the Front Office Management.


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