Guest Relations Officer tại Mia Saigon Luxury Boutique Hotel

2/2026 → 10/2026 (7 tháng)

Hồ Chí Minh

• Record, coordinate, and resolve 100% of guest requests and complaints received during each shift, maintaining a guest satisfaction rate above 90%. • Maintain a Customer Satisfaction (CSAT) survey score of at least 85% and identify practical ways to further improve guest satisfaction. • Anticipate guest needs and create thoughtful moments. For example, when a guest could not drink a latte made with regular milk due to lactose intolerance, coordinated with the Food & Beverage team to source lactose-free milk so the guest could enjoy the requested latte. The guest expressed sincere appreciation for the team’s attentive service. • Monitor KPIs, collect guest survey feedback, and prepare reports for management to support service improvements.