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Khuongedge
10 Lượt xem hồ sơ
Nam, 14/11/1999, 26 tuổi
50/39 Trần Hoàng Na
Cập nhật: 14/10/2026
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Từ 3 đến 5 năm
Outlet Manager
12 - 20 triệu
Tiếng Anh (Khá)
5 sao
Tiền sảnh
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Ton Duc Thang University
Hospitality Management - Đại học
2017 → 2023
Kĩ năng
Kinh nghiệm làm việc
Night Duty tại PULLMAN PHU QUOC
5/2025 → 1/2026 (8 tháng)
PHU QUOC
Main Responsibilities Fostered strong inter-departmental collaboration to support operations and swiftly resolve issues. Communicated operational deviations and distributed daily Manager on Duty (MOD) reports. Focused on continuous service improvement and ensured policy compliance. Supporting Profitability Goals Adhered to loss prevention policies. Optimized staffing for guest service, operational needs, and financial targets. Analyzed financial and performance data to identify cost savings and improvement areas. Managing the Guest Experience Addressed guest/employee situations to uphold hotel integrity, ensure satisfaction, and protect staff. Empowered staff for excellent service and provided immediate guest assistance. Modeled exceptional hospitality, built positive guest relations, and resolved complaints effectively. Set clear customer service expectations and regularly sought guest feedback on quality and satisfaction.
Duty Manager tại LEGACY MEKONG - CAN THO
2/2026 → 9/2026 (7 tháng)
CAN THO
Main Responsibilities Acted as the hotel’s senior representative on shift, coordinating Front Office, Housekeeping, F&B, Engineering, Security and Guest Experience to keep island operations running seamlessly. Oversaw boat-transfer and jetty operations, ensuring arrival, departure and in-house guest movements between the mainland pier and the islet were safe, punctual and on brand. Logged and communicated operational deviations, incidents and VIP movements; compiled and distributed the daily Manager on Duty (MOD) report to AFOM,FOM and DOR. Enforced brand standards, SOPs and local regulations, and drove continuous service improvement through shift briefings and post- shift follow-up. Supporting PNL Goals Applied loss prevention, cash handling and key control policies across all shifts. Reviewed occupancy, rate, upsell and outlet performance data to identify cost savings, revenue opportunities and areas for improvement. Maximised room revenue through room assignment, upselling, and controlled authorisation of rebates, compensation and discounts. Managing the Guest Experience Resolved guest and employee situations personally to protect the resort’s reputation, guest satisfaction and team wellbeing. Delivered Marriott Bonvoy elite recognition, VIP amenity checks, villa and bungalow inspections, and personalised welcome for arriving guests. Handled complaints through to resolution, tracked feedback in GXP/GSS and online review channels, and shared recovery outcomes with department heads. Empowered colleagues to resolve guest issues on the spot and provided immediate on-site support during peak arrivals. Modelled the Autograph Collection’s storytelling, “Exactly Like Nothing Else” service style and set clear service expectations for the team.
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