BANQUET SERVER (CASUAL) tại RESTAURANTS & EVENT/WEDDING VENUES

6/2017 → 8/2017 (2 tháng)

HCMC

- Set up and arranged tables, chairs, chinaware, glassware, and banquet areas according to restaurant standards. - Served food and beverages following standard procedures. - Assisted and fulfilled guest requests throughout the event. - Cleared, and reorganized the area after the event ended. - Coordinated with the kitchen and related departments to ensure smooth event operations.

HOUSEKEEPING (INTERN) tại FIRST HOTEL (KHACH SAN DE NHAT) – 4★

9/2017 → 12/2017 (2 tháng)

HCMC

- Assisted housekeeping staff in preparing rooms according to hotel standards. - Cleaned and maintained public areas to ensure they remained clean and tidy following service standards. - Learned and practiced professional work etiquette and discipline in a hotel environment.

CUSTOMER SUPPORT AGENT tại AIRPAY JOINT STOCK COMPANY

6/2020 → 8/2020 (2 tháng)

HCMC

- Received, categorized, and tracked customer tickets through the CRM system. - Documented detailed error reports alongside screenshots, then escalated them to relevant departments for resolution. - Responded to customer inquiries and advised on active promotional campaigns, discount vouchers, and app features. - Guided users through basic troubleshooting steps and provided appropriate solutions for each case.

JUNIOR QUALITY ASSURANCE TESTER tại GAMELOFT VIETNAM LTD. COMPANY (HO CHI MINH CITY STUDIO)

9/2018 → 9/2020 (2 năm )

HCMC

- Conducted gameplay testing to verify core mechanics and in-game features against design specifications. - Executed regression and release testing following predefined coverage checklists. - Supported testing for in-game advertising and e-commerce applications. Project: - Asphalt – Racing game for Android and PC.

QUALITY ASSURANCE TESTER tại GO GAME VIETNAM LTD. COMPANY

10/2020 → 10/2025 (5 năm )

HCMC

- Participated in reviewing upcoming game features and raised clarification questions prior to implementation. - Created and maintained test cases for feature validation and regression testing. - Validated new gameplay features and ensured alignment with design specifications. - Defined and executed regression testing scope before live releases. - Verified feature behavior across different builds and configurations. - Tested ad integration across multiple ad networks. - Validated end-to-end third-party service integrations. - Investigated integration and runtime issues using Android Logcat. - Analyzed production crashes via Firebase Crashlytics. - Validated API requests using Charles Proxy. - Collaborated with cross-functional teams to ensure stable game updates and a smooth player experience. Project: - Multiple Android/iOS mobile game titles developed for a leading global game publisher, featuring ad-based monetization and optional in-app purchases (Remove Ads). - Customized Android-based game builds with varied feature configurations tailored to specific client requirements. - Android TV Box game builds with remote-based navigation and customized configurations.

Certificate of Completion - STHC Reception Contest 2017

7/2017

Issued by Saigontourist Hospitality College (STHC) upon completing participation in the STHC Reception Contest 2017.