Receptionist tại Mia Resort

9/2024 → 9/2026 (2 năm )

Nha Trang

Welcomed guests and handled check-in/check-out procedures, including preparing and managing booking documents. Handled cashiering, document filing, record keeping, daily reports, and telephone operations. Coordinated guest transportation and supported buggy driving services. Provided attentive guest service, handled customer inquiries and complaints, and resolved issues professionally. Consulted guests on room options and resort services, contributing to sales and customer satisfaction