I am a Quality Management and Continuous Improvement professional with experience in hospitality, tourism, and customer-facing operations. My strength lies in analyzing customer feedback, complaints, and operational issues to identify recurring problems, uncover root causes, and develop practical solutions. I enjoy working across the full improvement cycle — from data analysis and problem investigation to process redesign, implementation, and evaluation of results. I have built a Quality Management Department from scratch, led a team of 10, and coordinated quality-related activities across distributed teams of approximately 150 employees. My experience includes developing service standards, improving customer support processes, analyzing service quality, and coordinating corrective actions with operational teams. My background also includes hands-on experience in five-star hotels in Turkey, premium fine-dining restaurants, hotel sales and conference services, and coordinating accommodation and services for tourist groups. Having worked both within hotel operations and a tour operator environment, I understand the guest journey from multiple perspectives — from direct service delivery to quality monitoring and process improvement. I am particularly interested in Quality Management, Continuous Improvement, Process Improvement, and Customer Experience Improvement roles where I can combine analytical thinking, process development, and cross-functional collaboration to deliver measurable improvements. My primary industry interests are hospitality and tourism, although I am also open to opportunities in other service-oriented industries where quality and operational excellence are key priorities. Based in Vietnam, I am open to on-site, hybrid, and remote opportunities with international companies, depending on the role and its requirements.