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Vũ Quang Hào

Vũ Quang Hào

Hồ sơ 5 sao bạc 34 Lượt xem hồ sơ

Nam, 04/01/2000, 26 tuổi

Phường Gia Định, Thành phố Hồ Chí Minh

Cập nhật: 07/11/2026

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Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Toàn Quốc, HCMC, Kiên Giang
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị, Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch

Giới thiệu bản thân

Hospitality professional with over four years of experience in a luxury hotel environment, currently working as a Guest Experience Expert at Sheraton Saigon Grand Opera Hotel. Experienced in VIP and elite guest relations, personalized service delivery, private check-in and check-out, guest preference management, and proactive service recovery. Demonstrates strong operational ownership, sound judgment, and effective cross-functional collaboration. Recognized with the Associate of the Quarter – Front of House award and experienced in supporting team onboarding and service consistency. Seeking a supervisory opportunity in Guest Experience, Front Office, Club Lounge, or related hotel operations, with a long-term ambition to develop broader commercial expertise and progress toward Revenue Management.

Trình độ học vấn chuyên môn

Ho Chi Minh City University of Economics and Finance (UEF)

Hospitality Management - Đại học

2018 → 2022

• Graduated with First Class Honours (3.82/4.0)

Kĩ năng

Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
PMS Opera

Kinh nghiệm làm việc

Front Office Trainee (Club Lounge) tại Sheraton Saigon Grand Opera Hotel

2/2022 → 5/2022 (2 tháng)

Hồ Chí Minh, Việt Nam

• Supported daily operations in a high-demand Club Lounge with a 15-table capacity. • Assisted in serving international, elite, and VIP guests in accordance with Marriott brand standards. • Supported Front Office and Food & Beverage operations while developing practical guest-service and hotel-operational skills.

Guest Experience Expert (Club Lounge) tại Sheraton Saigon Grand Opera Hotel

5/2022 → Hiện tại

Hồ Chí Minh, Việt Nam

- Deliver personalized guest experiences throughout the guest journey, including arrival, in-house service, and departure. - Coordinate private check-in and check-out for VIP, Presidential, and elite guests. - Anticipate guest needs and maintain awareness of individual preferences, including food and beverage requirements. - Resolve guest concerns proactively through service recovery and sound operational judgment. - Coordinate with Front Office, Food & Beverage, Kitchen, and other departments to ensure seamless service delivery. - Support inventory monitoring, cost control, and compliance with hotel hygiene, quality, and brand standards. - Assist with onboarding, coaching, and sharing operational knowledge with team members. - Contribute to daily operations as a senior team member, helping maintain service consistency.

Mong muốn về công việc

To progress into a supervisory role within the hospitality industry, applying my experience in luxury hotel operations, VIP guest relations, service recovery, and cross-functional coordination to enhance guest satisfaction and operational excellence. I aim to strengthen my leadership capabilities, contribute to team development, and build broader commercial knowledge as part of my long-term career path toward Revenue Management.

Giải thưởng

Associate of the Quarter – Q3 2026 | Front of House

10/2026

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