General Manager tại ĐÀO HOUSE SAIGON

5/2022 → / (3 năm 1 tháng)

26F-27F, Centec Tower, 72-74 Nguyen Thi Minh Khai, D3, HCMC

Đào House Saigon where you not only find the art of Vietnam culture, but also the great cuisine, and good entertainment at once. The perfect place to spend your evening socializing. Key Responsibilities for Restaurant Operations Management no further than these duties, which include: - Hiring, training, and developing a high-performing team that includes managers, chefs, and front-of-house staff. - Cultivating a positive work environment that emphasizes effective communication, teamwork, and employee engagement. - Carrying out regular performance evaluations, providing constructive feedback, and identifying training needs to upgrade staff skills and maintain service excellence. - Supervising the day-to-day operations of the restaurant, with a focus on ensuring smooth and efficient workflows. - Developing and implementing operational policies and procedures that optimize productivity, maintain consistency, and enhance customer satisfaction. - Monitoring and analyzing sales, costs, and profitability, then taking appropriate actions to meet financial targets. - Maintaining high standards of food and beverage quality, presentation, and service delivery to customers. - Collaborating with the Chef and Bar Manager to develop and update menus that align with customer preferences, culinary trends, and the brand concept. - Regularly reviewing and optimizing inventory management processes to minimize waste, control costs, and ensure an adequate supply of ingredients. - Maintaining a strong customer-centric approach that prioritizes exceptional service standards and outstanding guest experience. - Addressing customer concerns and resolving issues quickly and effectively. - Monitoring customer feedback, reviews, and ratings to continuously improve service quality and guest satisfaction. - Working closely with the marketing team to develop and execute effective marketing strategies that drive brand awareness, increase traffic, and maximize revenue. - Keeping an eye on market trends, competitor activities, and customer feedback to identify opportunities for growth and make strategic decisions.

Restaurant Manager tại ROSE BRASSERIE | NOVA FNB

10/2021 → / (3 năm 8 tháng)

08 Đồng Khởi, Bến Nghé, Q1, HCM

The concepts inspired from France, offered a multi-sensory experience from luxury with its sophisticated design to authentic French-Vietnamese cuisine, handcrafted cocktails and artistic performances.

Operation Manager tại TAN HAI VAN GROUP

7/2019 → 9/2021 (2 năm 2 tháng)

Ho Chi Minh City, Vietnam

Plays an important role in overall management of all restaurant operations in the system including: Sale - MKT, Restaurant operation, Cost control, Business planning, Maintenance, and purchasing... TAN HAI VAN GROUP is a chain of 4 Vietnamese restaurants, COM NIEU SAI GON, and 2 Chinese restaurants, TAN HAI VAN, with more than 20 years of experience in Hospitality Saigon.

F&B Manager tại VINPEARL HOTEL & RESORTS | Vinpearl Joint Stock Company

6/2018 → 6/2019 (1 năm )

Nha Trang City, Vietnam

Potential General Manager Program Vinpearl Resort & Spa Long Beach Nha Trang | Nha Trang City, Vietnam Vinpearl Hotel Thanh Hoa | Thanh Hoa Province, Vietnam Specialization: Food & Beverage Department Role: Management

Floor Manager tại SOHY - SKY LOUNGE & DINING

4/2017 → 6/2018 (1 năm 2 tháng)

Ho Chi Minh City, Vietnam

Sky Lounge, Star Dining Room, Champagne Garden, Private Cigar Room, Event Specialization: Sky Lounge Service, Fine Dining Restaurant, Event Organization Role: Management

Assistant Manager tại D1 CONCEPTS COMPANY | Capella Corporation

8/2014 → 4/2017 (2 năm 8 tháng)

Ho Chi Minh City, Vietnam

DI MAI RESTAURANT | Sep 2016 – Apr 2017 Vietnamese Restaurant with Modern Design Specialization: Vietnamese Cuisine Role: Management SORAE - SUSHI, SAKE, LOUNGE | Aug 2014 – Sep 2016 Japanese Restaurant and Lounge Specialization: Japanese Cuisine, Lounge Service Role: Management

F&B Supervisor tại BOBBY CHINN RESTAURANT

8/2013 → 8/2014 (1 năm )

Ho Chi Minh City, Vietnam

Fine Dining Restaurant and Bar from a famous chef in London, England Specialization: Fine Dining Restaurant, Western Cuisine Role: Supervisor/Team Leader

F&B Server tại SQUARE ONE RESTAURANT | Park Hyatt Saigon

8/2012 → 8/2013 (1 năm )

Ho Chi Minh City, Vietnam

One of the best top 20 Fine Dining Restaurant in Southeast Asia, from Park Hyatt International Corporation Specialization: Fine Dining Restaurant Role: Professional Fine Dining Server

F&B Server tại ALLEEZBOO BAR & RESTAURANT

2/2011 → 8/2012 (1 năm 6 tháng)

Ho Chi Minh City, Vietnam

Saigon Backpackers District Specialization: Bar & Pub Role: Bar & Pub Server

Ms. Lola Innove - Operation Director

SOHY - SKY LOUNGE & DINING

lola.guimond@sohy.vn

Mr. Edward Guan - General Manager

SORAE - SUSHI, SAKE, LOUNGE | Capella Corporation

edward.guan@d1-concepts.com