Trịnh Ngọc Duy

Seeking a dynamic environment to leverage my core skills in Partnership, Account & Team Management while expanding expertise in Business Analysis and Market Research to drive strategic growth.

- Lead negotiations, execute, and renew strategic hotel contracts across Vietnam, securing highly competitive rates and allotment commitments.
- Build and maintain robust relationships with hospitality partners through market business trips and B2B networking workshops.
- Analyze and present performance metrics using the Hotels' Dashboard, proposing tailored corporate solutions and growth strategies to maximize mutual revenue.
- Monitor market trends and competitor activities to adjust account strategies proactively.
Achievements: Successfully sustained previous milestones, served as a vital bridge between the company and key hotel partners, and actively mentored and motivated the new generation of Account Management talent.

- Joined the Pre-Opening team to directly execute strategic sales campaigns and conduct comprehensive market research.

- Oversaw daily operations of the Sales & Marketing department to ensure alignment with resort revenue targets and KPIs.
- Established and nurtured partnerships with top-tier travel agencies and corporate clients to drive luxury leisure and group bookings.
- Collaborated closely with the Operations department to ensure seamless, 5-star service delivery from booking to post-stay.
Achievements: Successfully planned and executed a high-profile "Thankful Fam Trip" for strategic partners. The event significantly enhanced Stelia Beach Resort's brand positioning, expanded its VIP client base, and served as a personal milestone for professional growth and leadership.

- Held full accountability for revenue targets, market share, and room night growth within the Southern region.
- Managed, nurtured, and optimized revenue streams from Southern Key Accounts.
- Collaborated with the Marketing team to design and deploy region-specific sales campaigns to boost OTA bookings.
Achievements: Promoted to Regional Sales Manager due to outstanding performance, successfully steering key accounts and securing stable revenue growth in the highly competitive Southern market.

- Developed comprehensive pre-opening and grand-launch sales and marketing strategies, defining target segments for the Vung Tau market.

- Lead negotiations, execute, and renew strategic hotel contracts across Vietnam, securing highly competitive rates and allotment commitments.
- Build and maintain robust relationships with hospitality partners through market business trips and B2B networking workshops.
- Analyze and present performance metrics using the Hotels' Dashboard, proposing tailored corporate solutions and growth strategies to maximize mutual revenue.
- Monitor market trends and competitor activities to adjust account strategies proactively.

- Supported the department head in day-to-day sales operations, coordinating group inquiries, RFPs, and event quotes.
- Maintained and updated the CRM client database while supporting partner relationship management and growth for TA/B2B partners in the Da Nang region.
Achievements: Recognized as a highly dependable and proactive assistant in the S&M department, facilitating smooth cross-departmental coordination to drive property goals.

- Developed and managed the accommodation partner network across key assigned destinations: Sapa, Da Nang, and International markets.
- Negotiated exclusive travel combo packages and tactical flash sales to secure price-leadership for iVIVU.
- Monitored property inventory and booking paces, working closely with the product team to optimize seasonal yields.
Achievements: Driven outstanding room night and revenue growth across Sapa, Da Nang, and International sectors. Earned commendations from corporate leadership for achieving landmark room night volumes at Mercure Bana Hills French Village.

- Supervised, delegated tasks, and monitored the performance quality of the online booking and customer service team.
- Directly handled complex customer escalations, negotiating mutually beneficial resolutions with hotel partners.
- Trained the team on up-selling and cross-selling techniques to increase average booking value.
Achievements: Consistently ranked in the Top 5 Best Customer Service Agents for outstanding performance and highest revenue contribution at Chudu24.

smm@saladn.com - 0906447481