Vacation Consultant (Sales Representative) tại Anantara Vacation Club

7/2018 → Hiện tại

Phuket, Thailand

Vacation ownership sales through direct presentation. Conduct consistent and accurate presentations to Anantara Vacation Club tour guests, to achieve defined revenue targets, while at all times maintaining a professional image in upholding AVC’s standards of integrity, quality and service. Cater the sales experience to the individual needs and preferences of each potential owner, and follow through with the sales contract process. Maintain the customer relationship after the sale is completed to ensure continued owner satisfaction and to develop future business opportunities. Key Contributions:  Effectively delivered required revenue targets.  Ensured the ethics and integrity are supported through all aspects of sales presentations.  Attained of an average of five verifiable owner referral leads for each new purchaser.

Chief Fusionista (Guest Relations Manager) tại Fusion Resort – all-spa inclusive

12/2017 → 6/2018 (6 tháng)

Phu Quoc Island, Vietnam

Communicated with guests and resolved issues by managing guest service standards. Established one-stop-contact with employees to ensure optimal service delivery for guests while providing complete assistance and personalised service. Organised guests’ activities in and outside resort to create unique care-free holiday experience. Scheduled work plans, delivered effective training, and monitored operational performance to calibrate competencies. Key Contributions:  Improved resort’s standards through strategic direction, reporting customer feedback, and responding to guests needs.  Motivated the team through trainings, allowance increments and effective management and communication.

Guest Relation Manager tại Chen Sea Resort and Spa Phu Quoc, (ex. Centara Boutique Collection)

9/2015 → 12/2017 (2 năm 2 tháng)

Phu Quoc island, Vietnam

Coordinated with all departments to manage customer requests and feedback. Planned front-desk operations to execute guests’ registration and check-in/out procedures as per standards. Organised training session for GR/FO department and implemented standard operating procedures to update knowledge of policies. Supervised statistic reports, site visits, and familiarisation trips as well as translated scripts into Russian. Complied itemised guest bills. Key Contributions:  Improved returning guests’ ratio by analysing feedback and providing strategic direction.  Increased guests’ satisfaction rate continuously.  Introduced interdepartmental trainings for the team (Cultural Awareness, Complaint Resolution, Effective Communication and other).

WSET Level 2 Award in Wines and Spirits

6/2018

Certificate ID 600/1508/1