Ability to communicate in English both written and oral. Eager for learning. Can work under pressure. Team work

1996 to 2000: Studying at Danang University
1992 to 1995: Studying at High school

-Bachelor of english
-Certificate of computer in office
-Certificate of Tourism management
-Certificate of Delivering Excellent Customer service
-Certificate of Dealing with Problems and Complaints
-Certificate of Train the Trainer
-Certificate of VTCB about the Trainer Development Programme for Housekeeping

May 2017 until now: Vanda Hotel
Housekeeping Manager
* 2006 to May 2017: Four Seasons The Nam Hải Resort: Assistant Executive Housekeeper -Manage supervisors and staffs: over 100 employees -Check all Vip villas and Public area -Arrange duty roster and daily Room assignment -Train for supervisors and staffs -Dealing with Guest complaint -Welcome vip Guests at villas upon arrival -Check and reply emails -Do weekly and monthly report and submit to Executive Housekeeper or general Manager -Proper control budget, consumption *2004 to 2005: Mercure Hoi an Hotel Housekeeping Manager -Manage 30 staffs -Check all rooms and public area -Arrange duty roster and daily room assignment -Do weekly and monthly report and submit to General Manager -Proper control budget, consumption *2002 to 2004: River Beach hotel Housekeeping Supervisor

Housekeeping Manager tại Đà Nẵng hoặc Hội An