EDUCATION 1984-1990 Moscow State Institute of International Relations Bachelor of International Law 1992-1995 Hanoi Foreign Language Teaching College Bachelor of English 1992-2011 Accor Academie Asia Vivier Accor (Future GM development program) in 2000 - 2002 with cross training in Sofitel Baltimore in Paris, France Keys to Communication (KTC) Train the Trainer Leadership Development Program (LDP) Accor Hotels Environment Charter (AHEC) HACCP Welcoming & Hosting Customers in Luxury sector (WHCLS) Accor management Ethics (AME) Certified Trainer for KTC and LDP, AHEC, AME, HACCP, WHCLS 7 Habits of Highly Effective People 2009-2010 Sofitel Brand Keys of Luxury Experience (KLE) Sofitel Appearance and Attitude (SAA) Certified trainer for KLE and SAA And different other related HR and Guest Service seminars, conferences etc… 2011-2016 InterContinental Hotels Group Leadership coaching & I-grad Assessment skills People tools: hire, train, involve, recognize. Personal Development Plan Performance Management InterContinental Brand service and attitude Talent Review and Succession plan ALDP (leadership training) Brilliant conversation Leadership Framework & Competencies Lead others Program Manager Harvard manage mentor leadership training IHG Front Line training: Brand Orientation & Problem Handling 2014-2015 Environmentally and Socially Responsible Tourism Capacity Development Programme (ESRT) – VTOS Certified Trainer “Growing your business responsibly in the accommodation sector” and “Hotel management”

PROFESSIONAL EXPERIENCE Area Director of Human Resources – 8 hotels in Hanoi, Danang, Nha Trang and Hochiminh City, Cambodia - 1/10/2013 - now Brief responsibilities and achievement: Make sure all the people initiatives of the IHG group communicated and implemented in all IHG Indochina hotels. Be consultant for other HR managers/directors for HR issues, legal matters, employee engagement and leadership development for managers. Talent review and succession planning for the area. Employer branding activities: create and promote the IHG Vietnam Career Facebook page, Career Orientation in IHG academies, local universities, Career conferences … On secondment in Ana InterContinental Tokyo for 3 months from 1 Aug 2015 to 29 October 2015: to support the hotel HR team in implementing IHG people tools, train the hotel training manager to conduct IHG leadership training and coaching and brand behaviours activities to engage and develop local people, to build a winning culture. The hotel training manager I supported to develop after 6 month now was appointed as Learning and Development Manager for IHG Japan. Supporting the new first IHG hotel opening in Vientiane, Laos (Crowne Plaza Vientiane) since September 2015 Director of Human Resources - 350 staff plus 200 non permanent staff InterContinental Hanoi Westlake - 7/2011 - Now Brief responsibilities and achievement: Recruit and motivate and develop our people, especially middle and senior managers through training and coaching, improve our people engagement and attitude. Be consultant for other HR managers/directors of IHG group in Vietnam for HR issues, legal matters. Employee engagement scores increased from 60 in 2011 to 97.7 in 2015, top 2 and best in class in the region in 3 consecutive years 2014-2016. Vietnam HR award in December 2014 in training and human capital development. Director of Human Resources – 650 staff HR champion for all Sofitel hotels in Vietnam - Sofitel Legend Metropole Hanoi - 1/2007 - 7/2011 Brief responsibilities and achievement: Recruit and Motivate and Develop people. Contributed to make the hotel first Sofitel Legend in the world and Hotel of the Year. Be consultant for other HR managers of Accor, Sofitel hotels in Vietnam for HR issues, legal matters. Employee engagement scores : 93% Front Office manager - 80 staff Sofitel Metropole Hanoi - 1/2000 - 12/2006 Brief responsibilities & achievement : Manage Front office operation, organize, motivate people, handle guest requests, customer service, upsell and make sure guests have luxury experience in the hotel. Personnel Manager - 550 staff Sofitel Metropole Hanoi - 4/1996 - 12/1999 Brief responsibilities & achievement : Recruit, train and develop people, build the company culture so people can work together to achieve the company goal Assistant Personnel Manager - 350 staff Sofitel Metropole Hanoi - 12/1991 - 3/1996 Brief responsibilities and achievement : Assist the Personnel manager in recruitment, training and develop people, help to set up the HR office for opening and running the hotel following the local laws, company standards, organize team building activities etc…