Front office supervisor tại Cassia Cottage Resort (4 stars)

12/2022 → / (1 năm 4 tháng)

Dương đông, Phú Quốc

- Responsible for the smooth operation of the Front Office department at all time. - Ensuring that highest level of efficiency and guest satisfaction are achieved whilst maximizing rooms and other related revenue - Ensures information on restaurants, hotel facilities and other miscellaneous are updated for all staff. - Assist to prepare and posts weekly work schedule for Front Office Department - Complete the procedures when guests arrive and leave. - Take and pass on messages to guests. - Deal with bookings by phone, email or face-to-face - Deal with complaints or problems. - Perform other tasks as assigned by management.

Receptionist tại Greenbay Phu Quoc Resort & Spa (4-stars)

4/2022 → 11/2022 (7 tháng)

Cua Can, Phu Quoc

- Complete the procedures when guests arrive and leave. - Tell guests about resort facilities and services. - Allocate rooms and give the keys to guests. - Prepare bills and take payments. - Take and pass on messages to guests. - Deal with bookings by phone, email or face-to-face - Deal with complaints or problems. - Coordinate the shuttle bus to pick up and drop off - Perform other tasks as assigned by management.

Receptionist tại Millennium Boutique Hotel (4 stars)

9/2017 → 9/2019 (2 năm )

HO CHI MINH

Main responsibilities: - Complete the procedures when guests arrive and leave. - Tell guests about hotel facilities and services. - Allocate rooms and give the keys to guests. - Prepare bills and take payments. - Deal with complaints or problems. - Take and pass on messages to guests. - Deal with bookings by phone, email or face-to-face. - Sell tour for guest

Front Office Supervisor tại NTA Serviced Apartment

10/2019 → 2/2022 (2 năm 4 tháng)

Hồ Chí Minh

- Complete the procedures when guests arrive and leave. - Tell guests about hotel facilities and services. - Allocate rooms and give the keys to guests. - Prepare bills and take payments. - Take and pass on messages to guests. - Deal with bookings by phone, email or face-to-face. - Responsible for welcoming and guiding residents and visitors to the Apartment. - Receive newsletters and delivery them to offices. - Answer questions and receive guest's complaints about services at the Building and transfer them to the manager. - Coordinate with security staff to monitor and take main responsibility for activities in the lobby of the Building - Perform other tasks as assigned by management. - Report revenue monthly to manager.

Recruitment Consultant Staff (Trainee) tại Career Vision

4/2017 → 6/2017 (2 tháng)

Hồ Chí Minh, Việt Nam

Main responsibilities: - Look for candidate. - Call candidates to collect information. - Find CV of suitable candidates to report to the manager.

NGÔ THU TRANG - GIÁM ĐỐC

NTA SERVICED APARTMENT

NGOTHUTRANG1979@GMAIL.COM - 0915622020

Đặng Thị Yến Nhi - FOM

Millennium Boutique Hotel

yennhi.christiana@gmail.com - 0933233646