Friendly, active, self-motivated and wants to get more experience.

University

Leading skill, communicate with foreigner and solving skill

• Ensure company's policies, procedures and standards are complied with. • Ensure that Front Office procedures and training are adhered to and kept up to date. • To ensure that staff training is provided on a regular basis and implemented as: - Structured and relevant to employee needs. - Effectively planned, co-ordinated and recorded. • Facilitate quality assurance initiatives to ensure guest and employee satisfaction • Organize manpower in line with budget parameters and business demands. • Ensure all team members in all areas are supported, supervised and assisted where required • Record any incidents, accidents or other operational problems are recorded and reported to the Property Manager. Ensure follow up action is taken to rectify the same. • To ensure accurate reports and feedback is provided to support the management office • Manage and be responsible for the apartment key system and cash float at reception desk. • Manage the entry and exit of tenants, visitors and private staff in line with company and government regulations, including proper registration procedures. • Assist guests with any enquiries or requests as necessary, reporting any special or irregular request to the Management Office. • Handle any guest complaints in a professional and efficient manner, escalating to the property manager in case of any difficulties. • Work with Maintenance Department to ensure smooth flow of repair works, including preparation and follow-up of Maintenance Request Forms. • Overall responsibility for company's vehicle fleet, ensuring regular maintenance and documentations is kept up to date. • To conduct apartment check in and check out procedures, taking careful note of inventory and power consumption, following up on any missing items. • Source and suggest suppliers offering the best quality and price for company as required. • To attend meetings as required and to liaise with other supervisor and management on operational issues. • Conduct monthly performance reviews as per company standards and offer remedial training to address any performance failures. • Regular review and updating of operational and training manuals and job descriptions. • To ensure the staff are presented in a neat, clean and tidy state of grooming • To maintain safety and security measures in compliance with legislation and company policies.

I want to be a Supervisor in service apartment or other departments. I wish to have 8.000.000 VND/month.