If you are looking for an enthusiastic, sociable and professional member who speak fluently Vietnamese-English-French to join your team, I suppose I am the one. Having been graduated from my MBA in Hospitality and Revenue Management with a variety of experiences working in international hotels in France, I am seeking for new challenge in managing position in Sales Department or as Director Assistant, in another international hotel in other continents. Possessing a strong passion for customer-related services, especially sales activities, together with an excellent communication skill and ability to tackle problems, I believe I would become an asset to your team

MBA in Revenue and Hospitality Management

• Good command of Vietnamese, English and French • Sales & Marketing in hotel • Reservation • Front Desk operation • MS Office Suite • OPERA, FIDELIO

* Reservation/Front Office Agent ****Hotel Novotel Roissy Charles de Gaulles Airport, Roissy France June 2017 and Septembre 2017

• Welcomed guests in high volume during check-in and giving a found farewell to guest while checkout. • Handled guest complaints and concerns in an efficient and timely manner. • Overseed VIP guests, arrivals and departures. • Coordinated and multi-tasking job duties in a busy environment. • Handled room reservation and restaurant reservation through phone calls, email and fax. * Front Office Agent *****Hotel Auberge du Jeu de Paume, Chantilly France July 2017 to August 2017

• Handle multi-line phone system. • Process guest arrivals and departures including all necessary payments. • Promote positive guest relations to all individuals approaching the Front Desk. • Recorded guest comments or complaints referring customers to managers as necessary. * Front Office/Concierge Agent ****Hotel Concorde Montparnasse, Paris France July 2016 to December 2016

• Assisting individuals or groups with check-in and check-out, assign rooms pertinent to guests’ needs and choice. • Ensuring high level of guest satisfaction by responding to guest enquiries and handling • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. • Having been sucessully contributed approximately 1500£ monthly to the hotel’s revenue during 6 mois by room up-selling. • Answer inquiries pertaining to hotel services guest registration and travel directions or make recommendations regarding shopping dining or entertainment

Front Office Agent
****Sheraton Paris Airport Hotel

I am seeking for new challenge in managing position in Sales/Reservation Department