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8/2020 → 8/2020 ()

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1. SAIGON VIEW RESIDENCES (6/2018 – 5/2020) Add: 117 Nguyen Cuu Van, Binh Thanh District, HCM City Operations Manager • Oversee all aspects of the property operation including: Front Office, Housekeeping, Sales, Security, Maintenance, Human Resources, Breakfast Lounge. • Improving and set high standards results for all departments, keep the hotel running well and smoothly. • Maintain product and service quality standards by regularly conducting on going evaluations and investigating complaints/comments, initiates corrective action. • Support and work closely with all head of departments to ensure effective operations. • Preparation and responsible for Annual Budget as well as P&L. • Dealing with customers, employees and government officials with tact and courtesy. • Other duties as assigned. 2. THE VENICA (9/2016 – 5/2018) - Managed by CBRE Vietnam Add: Do Xuan Hop, Phu Huu Ward, District 9, HCM City Property Manager • Dealing with resident/tenant concerns and requests on timely basis to ensure resident satisfaction consistently to policies of the community. • Ensure cleanliness and maintenance by regularly inspect resident/tenant space, public area. • Oversee all aspects of outsource services including: Security, landscape, cleaning, pest control, swimming pool, ... • Conduct weekly/monthly briefings to plan and direct day to day operations. • Ensure all maintenance are noted and completed on timely basis. • Budget preparation and analysis – focused on operating expenses and revenues. • Communicate with contractor/vendor concerning planning, payment. • Other duties as assigned. 3. MUONG THANH SAIGON CENTRE HOTEL (7/2015 - 9/2016) Add: 8-8A Mac Dinh Chi, Ben Nghe Ward, District 1, HCM City Front Office Manager • Communicate and report directly to General Manager on all pertinent matters affecting guest service and hotel operations. • Coordinate with Human Resources in recruiting and selection of Front Office employees. • Establish training requirements for Front Office Department. • Train and motivate all Front Office staff to implement standard policies and procedures. • Interface with all departments to ensure smooth operations of the hotel. • Perform all task assigned by Hotel Management.