Patient, attentive, tenacious, and business-minded Have solid sense of responsibility and carefulness as well as strong verbal and non-verbal communication Willing to learn and work under pressure

Bachelors of Public Relations Ho Chi Minh City University of Foreign Languages - Information Technology

Communication Skills Analytical Thinking Social Media Skills Active Listening Skill Customer Service Strategy Development Human Resources Management Computer • MS Office (Word, Excel, PowerPoint, Outlook) • Photoshop • Social Network Service

REERACOEN VIETNAM COMPANY Customer Service Representative Handle complaint, answer and solving customer requested by email, many chat, zendesk, and video chat, working with Team leader to develop Customer Service Strategies. CALIFORNIA FITNESS & YOGA COMPANY Member Relations Officer (2016 – 2017) Working together with sale team, personal training team and member service team for complete member’s contract, send email report to director and hold commission any contract not eligible, writing the selling price and promotion for membership contract. Member Service Team Leader (2015 – 2016) Training team doing terms and conditions of company for member, solving customer request, audit every hour the front counter, freeway workout area, changing room, audit contract member and handle happiness fund for member.

To be an innovator in events & promotions and responsible team management, and to use online platforms to organize cause-oriented communities