20 năm kinh nghiệm trong ngành F&B. Làm việc trong các môi trường khách sạn 5*(metropole, sofitel Plaza, Hillton, Nikko...)

2010 Graduated college of tourism 1993 Hanoi Foreign Languages - English Department – Certificate

Computer skills: Excellent command of Microsoft Office (Word, Excel, Power Point and Internet Explorer Other skills: Ability to adapt quickly to new environment, new people Ability to organize different events, patient and work under pressure Other curriculum activities: Excellent communication skills gained through extensive interaction with the public, leadership roles in college activities and domestic and travels. Excellent in F&B services, F&B acknowledge and guest communication. Plus, I am also excellent in building relationship with VIP guest in town and expatriate

* June to end of 2017 Operation Manager Ibiero company Building standard process in restaurant management Human resource management Planning the personnel needs of the restaurant Build up the staff to meet the requirements of the job orientation To manage financial matters, formulate plans to implement the targets on turnover and profit assigned Report financial statements Business management, marketing Property management, purchasing control of the restaurant * 2015 – 2016: Food and Beverage Trainer partner with FLC and WIN Responsible for overall supervision, planning, control and coordination of all activities of personnel engaged and operation of the restaurant Build up relationship with customer and provides Management with information regarding client satisfaction and activities of competition; Establishes short and long term plans and goals of the restaurant Leads the team by holding daily briefings and monthly communication meetings to discussvarious aspects of service and preparation with all concerned Trains and develops subordinates; follows-up and enforces orientation of all new employees and ongoing training of all staff Observes and records employee performance hence inspires others to goal achievement and shows interest in staff career development. Directly dealing and following up with guest for VIP event Properly train to all staff how to complete their duties and how to communicate with the guest