With nearly 2 years experience in reception position, i have learned basic knowledge in hospitality generally and in hotel particurlaly. I was worked in 3.5-star profesional enviroment and very well trained. Although each place i worked before only a short time, I found it as my career, so i am ready to improve myself to put my feet on the peak.

Bachelor Finance and Banking

O Friendliness: extremely welcoming every guest with a smile. o Problem solving: being calm and composed when handling unexpected problems. o Instructing: ability to guide new employees when needed.

* CENTRE HOTEL( 3.5*- ) – Guest Relation Officer – Da Nang August 2017 – February 2018 The knowledge acquires: - Cover all the guests in hotel, even remember the guests name, the room number - Discuss with chef to serve the breakfast in accordance to each country or religion. - Proven ability to run a hotel Front Office smoothly. - Keep the guests satisfied from during a hotel-staying period to set guests off with neat and professional manner, resolve conflicts. - Meet the sense, observe guests’ feelings and timely handle in cases the guest have uncomfortable expressions. - To be able to use one of the hotel management software names Nhi Ha. Main Responsibility: - Greet the guests upon arrival and cover the information desk. - Assign in the lobby under the direction of FOM , assist the receptionist to handle the guests do checking-in, checking-out. - Connect all the guests staying hotel until they leave and support all guests’ inquiries with hotel services, direction, local attraction and food recommendation,… - Introduce and provide all facilities in guests’ rooms. - Work and assist waitress in restaurant from 6h30 – 10h to support and take care of guest while eating. - Ask the guests some information such as the comfortableness of room, food ,… - Co-operation with housekeepers to check arrival rooms before the guest arrive. - Review the arrival list daily and assist in preparing and distributing welcome the guests. - Answer and response guests’ email . - Do some tasks under sale manager control.

I would like work as hotel receptionist in a long period, because the goal of my career is efforting step by step to prove myself in new position such as front office superviser, front office manager as well. with nearly 2 years experience, i hope my salary is 6-8 milions monthly .