Hotel manager tại Le Phan Hotel Tay Ninh

10/2022 → Hiện tại

Tay Ninh

Cluster Reservation Manager tại An Lam Retreats

10/2020 → 6/2022 (1 năm 8 tháng)

Ton Duc Thang, Quan 1, HCMC

Reservation Supervisor tại An Lam Retreats Saigon River

3/2019 → 9/2020 (1 năm 6 tháng)

Bình Dương, Việt Nam

Main duties: - Checking reservation detail, rate code - Nationality, Creation and Cancellation Tracking reports to Revenue Department - Reporting related to Front Office Manager - Following up the payment - Checking arrival list the day after and arrival list next 7 days - Communicate reservation information, new promotion's information to the front desk and related department - Handling booking issues from guest - Another reports and paperwork...

Reservation Agent tại Vinpearl Hotel Tây Ninh

9/2018 → 2/2019 (5 tháng)

Tay Ninh

- Process reservations by email, telephone or central reservation system refferal - Process reservations from the sales office, other hotel department and travel agent - Know the quantity and the type of room available - Know the selling status, rates, benefits of all packages plans - Know the credit policy of the hotel and how to code each reservation - Create and maintain reservation records by date of arrival - Determine room rates based on the selling tactics of the hotel - Communicate reservation information to the front desk and related department - Process cancellations, modifications and promptly relays this information to the front desk - Understand the hotel's policy on guaranteed reservations and no-shows - Process advance deposits on reservations - Handle daily correspondence and respond to guest's inquiries on OTAs - To be aware of all front office procedures and assist with reception duties when required - Process inquiries of Revenue Department - Daily reports...

Receptionist tại BLUE DIAMOND SIGNATURE HOTEL

1/2017 → 11/2017 (10 tháng)

Hồ Chí Minh, Việt Nam

- Making guests feel welcome - Dealing with bookings face to face (sometimes) - Completing procedures when the guest arrive and leave - Dealing with special requests from guest - Dealing with complains or problems - Preparing bills and taking payments - Giving guests directions inside and outside the hotel - Following up incidental charges of guest in house - Handing out keys

Receptionist tại HOTEL NIKKO SAIGON

12/2017 → 1/2018 (1 tháng)

Hồ Chí Minh, Việt Nam

- Gaining work experience and trained OPERA system in hotels

Front Office Agent tại Salinda Resort

1/2018 → 8/2018 (7 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

- Welcoming guest - Doing check in and check out procedures - Supporting guest every time every where - Making guest feel comfortable and satisfied when they come and leave - Another paper work