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Từ 1 đến 3 năm
Trợ lý, thư ký
Thỏa thuận
Tiếng Anh (Giỏi), Tiếng Pháp (Trung bình)
5 sao
Kinh doanh & tiếp thị
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Northwood University
Bachelor of Business Administration - Đại học
2016 → 2017
Hotel Institute Montreux
Swiss Higher Diploma with Marketing Specialization - Cao đẳng
2015 → 2016
Graduated with Best Academic Performance Summer Term 2016 Awarded Best Student in Marketing Specialisation Summer Term 2016 Awarded Student of the Month in July 2015 and April 2016 Was Decoration Manager and Pastry Chef for HIM's Alice in Wonderland Banquet Was Leader of the winning team of Swiss Education Group's Advertising Campain competition Summer Term 2016 Was Class Representative of Term 5 Summer 2016
Kĩ năng
| Chăm Sóc khách hàng | |
| Sáng tạo | |
| làm việc nhóm | |
| Quản lí | |
| Kỹ năng giao tiếp ứng xử | |
| Nướng bánh | |
| Chụp Ảnh | |
| Quản lí thời gian | |
| Tin học văn phòng | |
| Thiết kế |
Kinh nghiệm làm việc
Duty Manager tại ASPEN Residences
6/2019 → Hiện tại
Hà Nội
- Developed and executed an in-depth customer service program for all guests and residents - Handled customer and employee issues - Oversaw operations including maintenance, cleanliness and efficiency - Ensured that security and safety regulations were met - Developed, upheld and enforced company policies - Created a positive work environment for employees - Met regularly with upper management to update company’s status - Ensured all operations flow smoothly and helped the company meet goals
Guest Relation Officer tại Delicacy Hotel & Spa
10/2018 → 4/2019 (6 tháng)
Hà Nội, Hoàn Kiếm, Hanoi, Vietnam
- Was a primary point of contact for all customers when in need. - Provided high-quality and personal service that ensuring all guests enjoyed their stay and plan to come back - Prepared and reviewed arrival lists to welcome guests - Provided information about hotel’s outlets, amenities, facilities, services and recommendations about neighborhood, city and country - Anticipated guest needs and built relation with customers - Addressed customer complaints and reported to upper management - Regularly offered assistance with even smallest tasks to ensure guest’s comfortability
Operational Trainee tại Eldora Traiteur
9/2017 → 3/2018 (5 tháng)
Lausanne, Switzerland
Organised and took responsible of small banquets that contain up to 200 guests Set up, served and cleaned up different types of catering such as coffee break, buffet, banquet, cocktail party, gala dinner, house party and outside catering. Service and cashier for a bakery/café named
Waitress Intern tại Penha Longa Golf & Spa Resort
10/2015 → 4/2016 (6 tháng)
Sintra, Portugal
Served food & beverage in a professional manner Was a shift leader of interns team, a waitress of a la carte dining and a food-runner of buffet dining Prepared mise-en-place for the restaurant Cleaned the restaurant & back area after service and did deep cleaning twice a month Provided personal service to ensure every guests to have the best dining experience Acquired knowledge about Japanese food Helped other F&B outlets such as room service, breakfast, bar & banquet
Founder/Pastry Chef tại Bepbep Bakery + Pappa Foods Lang Son
3/2013 → 12/2014 (1 năm 9 tháng)
Lạng Sơn, Vietnam
Managed social media of the online bakery Took orders and produced customised anniversary, birthday and wedding cakes Responsible for bakery operation Baked a wide range of cakes daily Cleaned the bakery everyday Managed finance, human resource and marketing of the business


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