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Tran Thi Tram Anh

Tran Thi Tram Anh

Hồ sơ 5 sao vàng 302 Lượt xem hồ sơ

Nữ, 14/10/1996, 29 tuổi

12A06 Vincom Bà Triệu, 114 Mai Hắc Đế, Hà Nội

Cập nhật: 16/09/2019

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Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Trợ lý, thư ký
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC, Nước ngoài
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Pháp (Trung bình)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị

Giới thiệu bản thân

My name is Tram Anh (Mie Tran), I am a graduate from Hotel Institute Montreux- a hospitality school that belongs to Swiss Education Group. I have several working experiences in different hospitality establishments such as five-star resort, upscale catering company, bakery , city boutique hotel, serviced apartment residence and F&B franchise for more than 2 years. Having studied and worked in international environment, I am exposed to different cultures and backgrounds that make me a team-player who knows how to work well with many types of people. I believe that the willingness to work hard and the eagerness to learn new things are the key to success. I am open to new opportunities as well as challenges because that is where i will develop myself better.

Trình độ học vấn chuyên môn

Northwood University

Bachelor of Business Administration - Đại học

2016 → 2017

Hotel Institute Montreux

Swiss Higher Diploma with Marketing Specialization - Cao đẳng

2015 → 2016

Graduated with Best Academic Performance Summer Term 2016 Awarded Best Student in Marketing Specialisation Summer Term 2016 Awarded Student of the Month in July 2015 and April 2016 Was Decoration Manager and Pastry Chef for HIM's Alice in Wonderland Banquet Was Leader of the winning team of Swiss Education Group's Advertising Campain competition Summer Term 2016 Was Class Representative of Term 5 Summer 2016

Kĩ năng

Chăm Sóc khách hàng
Sáng tạo
làm việc nhóm
Quản lí
Kỹ năng giao tiếp ứng xử
Nướng bánh
Chụp Ảnh
Quản lí thời gian
Tin học văn phòng
Thiết kế

Kinh nghiệm làm việc

Duty Manager tại ASPEN Residences

6/2019 → Hiện tại

Hà Nội

- Developed and executed an in-depth customer service program for all guests and residents - Handled customer and employee issues - Oversaw operations including maintenance, cleanliness and efficiency - Ensured that security and safety regulations were met - Developed, upheld and enforced company policies - Created a positive work environment for employees - Met regularly with upper management to update company’s status - Ensured all operations flow smoothly and helped the company meet goals

Guest Relation Officer tại Delicacy Hotel & Spa

10/2018 → 4/2019 (6 tháng)

Hà Nội, Hoàn Kiếm, Hanoi, Vietnam

- Was a primary point of contact for all customers when in need. - Provided high-quality and personal service that ensuring all guests enjoyed their stay and plan to come back - Prepared and reviewed arrival lists to welcome guests - Provided information about hotel’s outlets, amenities, facilities, services and recommendations about neighborhood, city and country - Anticipated guest needs and built relation with customers - Addressed customer complaints and reported to upper management - Regularly offered assistance with even smallest tasks to ensure guest’s comfortability

Operational Trainee tại Eldora Traiteur

9/2017 → 3/2018 (5 tháng)

Lausanne, Switzerland

Organised and took responsible of small banquets that contain up to 200 guests Set up, served and cleaned up different types of catering such as coffee break, buffet, banquet, cocktail party, gala dinner, house party and outside catering. Service and cashier for a bakery/café named

Waitress Intern tại Penha Longa Golf & Spa Resort

10/2015 → 4/2016 (6 tháng)

Sintra, Portugal

Served food & beverage in a professional manner Was a shift leader of interns team, a waitress of a la carte dining and a food-runner of buffet dining Prepared mise-en-place for the restaurant Cleaned the restaurant & back area after service and did deep cleaning twice a month Provided personal service to ensure every guests to have the best dining experience Acquired knowledge about Japanese food Helped other F&B outlets such as room service, breakfast, bar & banquet

Founder/Pastry Chef tại Bepbep Bakery + Pappa Foods Lang Son

3/2013 → 12/2014 (1 năm 9 tháng)

Lạng Sơn, Vietnam

Managed social media of the online bakery Took orders and produced customised anniversary, birthday and wedding cakes Responsible for bakery operation Baked a wide range of cakes daily Cleaned the bakery everyday Managed finance, human resource and marketing of the business

Mong muốn về công việc

Graduated in Switzerland in hospitality, I am eager to apply what have learned through the education, and previous experiences to a job, where i will have chance to give my best and meet, exchange my knowledge with others. I believe that with my passion of meeting new people and cultures, laboriousness and ability to adapt to new environment, any challenge will be sorted out. My objective is to find an international workplace (preferably Marketing/Media related) with excellent individuals where I can learn from people, maximize my skills and potentials, as well as dedicate to the company's success. I will be available in Ho Chi Minh city from November 2019.

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