Sales Manager tại Novotel Danang

4/2019 → 3/2020 (10 tháng)

Danang

▪ Leads by setting clear direction and focuses the team on evolving priorities. ▪ Draws on emerging industry, market, and competitor knowledge trends to benchmark and shape business plans ▪ Anticipates issues ahead, using analysis and sound judgment to prepare responses ▪ Handle strategic conversations with ease, making complicated issues simple ▪ Set weekly, quarterly and monthly targets and follow the plan ▪ Telesales, sales call to build up the relationship with potential customers and keep a good relationship with previous & loyal customers ▪ Advertise the Novotel Danang Premier Han River brand when meeting customers ▪ Site inspection, acting as the main contact to ensure delivery of a flawless program execution which results in repeat business for the hotel ▪ Send proposal and contract to customers; Planning and coordinating custom events, offer items appropriate to the customer requirements and upselling ▪ Monitoring events happening in the hotel; to be able to handle problems promptly ▪ Report to manager the situation and business results ▪ Identify difficulties at work, propose remedial measures ▪ Create strategic directions for the job through face-to-face conversations with a team member, sharing ideas and building their trust. ▪ Arrange jobs and assign tasks to each team member.

Sales Manager tại Grandiose Hotel & Spa

9/2018 → 4/2019 (7 tháng)

Hanoi

Using my own customer data; searching for new customers. ▪ Hotel Room Site-inspection and introduce other outlets to clients. ▪ Working with OTA channels such as: Booking.com, Agoda, Expedia, etc. to promote room sales on E-Commerce Exchange. ▪ Research, explore and with the team created strategies to develop new markets; maximize revenue. ▪ Consult and negotiate rates to meet clients demand. Send quotation (rates offer) to potential customers. ▪ Closely monitor the booking, getting information and following the payment. ▪ Maintains professional knowledge by attending educational workshops; participating in trade shows or professional associations to expand relationships and establish personal networks. ▪ Resolves customer complaints by investigating problems; developing solutions. ▪ Makeabusinessplanandadvisethedirectortopromotethehotel. ▪ Using offers & promotions to attract new customers.

Corporate Sales Executive tại Pan Pacific Hanoi

8/2017 → 9/2018 (1 năm 1 tháng)

Hanoi, Vietnam

Take over customer data from the former sales. Tele sales and sales call base on the database and others. Hotel Room Site-inspection and introduce other outlets to clients. Research, explore and with the team created strategies to develop new markets. Consult and negotiate rates to meet clients demand. Send quotation (rates offer) to potential customers. Closely monitor the booking, getting information and following the payment. Maintains professional knowledge by attending educational workshops; participating in trade shows or professional associations to expand relationships and establish personal networks. Resolves customer complaints by investigating problems; developing solutions. Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual analyses.

Sales Executive tại Hanoi Hotel

12/2016 → 8/2017 (8 tháng)

Hanoi, Vietnam

Take care existing accounts and database, organizing daily work schedule to call on existing or potential clients. Send quotation (rates offer) or confirmation letter for potential customers. Consult and negotiate rates to meet clients demand. Closely monitor the booking, getting information and following the payment. Monitors competition by gathering current marketplace information on pricing, products, discount programs, etc. Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to sales manager.

Nguyen Thi Thuy - Business Development Manager

Novotel Danang

H8287-SM6@accor.com - 0906099755

Dinh Thi Sao - Sales Manager

Grandiose Hotel & Spa

sm@grandiosehotels.com - 0912981291

Douglas Park - Assistant Director of Sales

Pan Pacific Hanoi

douglas.park@panpacific.com - 0332680856

Huynh Ngoc Quang - Sales Manager

Hanoi Hotel

quang.hn@hanoihotel.com - 0927493666