F&B Staff tại Highlands Coffee in Ha Noi Opera House

3/2013 → 3/2014 (1 năm )

Hà Nội

- Welcome customer when they come to the store ,manage sitting area ,give them menu Finger out what the guests need and give some recommendations to them - Take orders, serve meals and suggest other products after they finish their drink or meal - Prepare ketchup, salt, sugar (syrup), chopsticks, knives, forks, fold napkins and put in box - Clean tables and sittìng areas and support the other staff members when finished

Receiptionist and Tourguide NguyenShack homestay tại NguyenShack homestay

7/2015 → 12/2015 (5 tháng)

Ninh Bình

- Welcome customers, show them the map of the area ,give some suggestions for excursions - Organise taxi, private car,bus train, plane (ticket)sell tours, help to give them the best choice - As local tour guide help guests discover local places & life there show them how people live - Provide customer service,chattingwith guests,making them feel at home . taking care of them

Hotel and Restaurant and Drinks shop Manager tại NguyenShack homestay and Restaurant and Drink viet nam shop

1/2016 → 3/2018 (2 năm 1 tháng)

Ninh Binh -Phong Nha - Hồ Chí Minh, Việt Nam

Responsible for: - Making staff timetables, checking overall cleanliness of working areas, resolving customer complaints and requests - Communicating with the guests to ensure satisfaction - Training and motivating staff, assessing performance and correcting errors - Advising guests on buying products,introduce the culture drinking use of traditional products - Trying to sell products to the guests as much as possible to get income

F&B Head Of Department tại Silverland sil Hotels and Spas

3/2018 → Hiện tại

HCM

Responsible for: - Making staff timetables, checking overall cleanliness of working areas, resolving customer complaints and requests at restaurant - Training ,improving staff’s professional F&B skill to ensure good service - Making restaurant’s revenue by upselling luch time and selling coffee - Checking and reporting about using restaurant tools and equipment to general manger - Testing food buffet every morning to ensure good quality ,controlling drinking cost

Mostly when customers stayed at hotel or where i worked .They always wrote good review and mention my name on it and gained revenue for restaurant and shop

10/2018

* Having good skill in communication and take care customers during working area i always made customer feel that they are staying at home and my name was metioned so many times on TripAdvisor or Booking .com * Ranking on TripAdvisor been through 6 months of the hotel from 74 down to 37 possition on total 521 hotels in Ho Chi Minh City * The restaurant revenue from April 2018 to the moment was gained compares to revenue of the other months before and at the same time of 2017 of restaurant department

Maxime - General Manager

Nguyen Shack Homestay

info@nguyenshack.com - 0966006516

Nguyễn Thị Tuyết Mai - quản lí khách sạn .General Manager

Silverland Sil Hotels and Spas

mai.nguyen@silverlandhotels.com - 0916082998