Sales Executive tại Six Senses Con Dao

6/2020 → Hiện tại

Huyện Côn Đảo, tỉnh Bà Rịa - Vũng Tàu

- Corporate: do sales call, telesales corporate accounts regularly to maintain relationship and develop new accounts. - Travel Agent: do sales call, telesales, keep good relationship with existing and potential travel agents accounts, and develop new accounts. - MICE/Groups: handle MICE/Groups inquiries, deal with customers, connect with related departments, prepare and follow event/group contract, support operation in taking care guests before and during event/group, handle feedback after event finish/group check out. - Do presentation, site inspection, entertain customers/partners. - Prepare daily, weekly, monthly sales schedules and reports. - Assist in sales plan, support ideas for sales strategy. - Report to and follow instruction of Sales Manager/ ADOS/ DOSM

Sales Executive tại Norfolk Hotel Saigon

8/2019 → 5/2020 (8 tháng)

Hồ Chí Minh, Việt Nam

- Corporate: do sales call, telesales corporate accounts regularly to maintain relationship with existing accounts, develop new accounts. - Event: handle event inquiries, deal with customers, connect with related departments, prepare and follow event contract, support operation in taking care guests before and during events, handle feedback after event finish. - Do presentation, site inspection, entertain customers. - Prepare daily, weekly, monthly sales schedule and reports. - Assist in sales plan, support ideas for sales strategy. - Report to and follow instruction of Sales Manager/ DOS

Guest Service Agent tại Sheraton Saigon Hotel and Tower

12/2018 → 8/2019 (8 tháng)

Hồ Chí Minh, Việt Nam

- Do check-in and check-out procedure. - Do a cashier task: manage and summarize all transactions in work shift. - Receive requests/complaint from guests then handle or transfer to related departments to solve. - Support guests to find routes in nearby area, destinations, recommend tourist attractions and other information. - Up-sell hotel rooms, introduce hotel's outlets (F&B, Spa) to guests to increase revenue for hotel. - Assist Executive lounge sometimes to serve VIP guests. - Show rooms, escort VIP guests to rooms. - Follow instruction of the superiors. - Train new staff/ trainee follows instruction from Supervisor.

Receptionist tại Norfolk Mansion Luxury Service Apartment

10/2014 → 12/2016 (2 năm 2 tháng)

Hồ Chí Minh, Việt Nam

- Do check-in and check-out procedure. - Do a cashier task: manage FO fund, control and summarize all transaction during work shift. - Receive requests from tenants then handle or transfer to related departments to solve. - Do the concierge duty: assist tenants in booking tours and restaurants, find destinations, recommend tourist attractions and other services in the demand of tenants, call a taxi. - Assist Bellman in receiving, keeping or delivering luggage. - Be a telephone operator. - Receive/ send mails for tenants and internal departments. - Arrange car for the Airport transfer service and the demand of guests in hiring a car of the property. - Do the Reservation tasks: Receive booking from sales, OTA, direct, walk-in guests and allocate room on the system, make reservation form. - Do the Guest Relation duty: show rooms, introduce outlets, escort tenants to apartment. Reply future guests' requests on the OTA extranet and email. Deal with requests or complaints from the tenants. - Follow instruction of the superiors.

Senior Receptionist tại Norfolk Mansion Luxury Service Apartment

1/2017 → 11/2018 (1 năm 10 tháng)

Hồ Chí Minh, Việt Namm

- Do the duty of a receptionist. - Train new staff. - Supervise the operation in a working shift of FO department. - To be responsible for deciding some specific cases related to tenants and hotel operation which are in the need of instruction from FO department. - To cooperate with other department superiors to discuss and solve problems that happen in a working shift under power permission of a FO supervisor. - Join in the daily morning briefing with other HODs and GM when the FOM is excused. - Night shift: cooperate with the security supervisor to supervise the operation of the whole property. Go patrol. Prepare folders and keys for rooms check-in next day. Prepare morning briefing minute for FOM. Send daily reports to other departments. - Follow instruction of the superiors.

The Employee of the second quarter of the year

6/2018

I have been selected basing on the following criteria: - Paying close attention an enthusiasm in work, assist guest carefully. - Always fulfill the assigned tasks perfectly. - Well cooperation with other colleagues to provide good service to guests. - Follow up closely all pending issue to avoid missing tasks. - Well support superior to control smooth operation in the working shift.