Operarions Manager tại Oyo Vietnam

1/2019 → 1/2020 (1 năm )

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

1. Customer Service - Primary responsibility is to drive better guest experience and ensure adherence of OYO processes - Train hotel staff on best practices for guest interactions 2. Operation Management - Regularly monitoring and prioritizing project activities to meet stringent go-live timelines of assigned properties - Devise accurate cost and service estimates to audited property and propose realistic timelines for relevant stakeholders - Place orders as per planned inventory with the relevant team and coordinate for timely deliveries - Manager relations with owners to ensure transformation needed on operational perspective - Ensure all property launches are achieved in a time bound and cost effective manner - Inspect properties to ensure adherence to OYO standards - Train clients to use OYO HMS systems and ensure clients use HMS system well as habbit - Ensure high visibility for OYO brand at the property site and notify central team if OYO brand is hampered - Find root cause, solve problems and suggest solutions for potential churn properties - Proceed churn process for churn properties 3. P&L Management - Take measures to prevent revenue leakage for OYO - Ensure revenue maximization by converting walk-in bookings 4 Account Management - Oversee client accounts and act as primary liaison between consumer and company - Support clients with issues involves in customer service, bookings, HMS system, rooms, pricing, finance, etc. - Ensure good clients experience to minimize customer escalations - Created and implemented accounting policies and practices supporting the new automated system 5. Revenue Management - Research area markets - Propose suitable floor and base price of properties to clients & revenue team at beggining - Keep track on hotel perfomance to have on time interact with revenue team for solutions - Propose loyalty/incentive programs & marketing activities to ensure revenue growth 6. Finance - Read, understand and explain Finance reports to clients - Solve mismatch numbers

HOTEL MANAGER tại Ninila fruit farm hotel, Phu Quoc island, Kien Giang

3/2017 → 1/2019 (1 năm 10 tháng)

PHU QUOC, KIEN GIANG

1. Operation - Supervise work and participate in at all levels (receptionists, kitchen staff, housekeeping, gardener etc.) and set clear objectives - Deal with maintenance issues, shortages in staff or equipment, renovations etc. - Inspect facilities regularly to ensure best service for guests - Monitor hotel OTA accounts - Check and collect bookings daily 2. Customer Service - Ensure good customer experience to minimize customer escalations - Interact with customers (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) - Train standard services for staffs to exceed guests satisfaction 3. Revenue Management - Oversee market and suggest to owner - Collaborate with external parties such as suppliers, travel agencies, motorbike rental agencies. 4. Finance - Manage daily expenses - Make finance report and report to owner - Make payroll for staffs - Proceed payment to staffs or external parties

COCKTAIL WAITRESS tại COSTA CROCIERE

9/2012 → 9/2016 (4 năm )

ITALY

Giving excellent services to all guests

FLIGHT ATTENDANT tại ROYAL BRUNEI AIRLINES

6/2010 → 12/2011 (1 năm 5 tháng)

BRUNEI

Delivered relax and safe in-flight service for passenger

Francesco Parisi - F & B Director

Costa Croceire SpA

ciccio200464@yahoo.co.uk - +393406290767

Nguyen Ho Kinh Luan - Area Manager Lead

Oyo Vietnam

luan.robert.nguyen@gmail.com - 0919591472

NGUYỄN VŨ THANH PHƯƠNG - OWNER

NINILA fruit farm hotel

booking@ninilaphuquoc.com - 01264724366

Mrs Nur Rita Syakirah Abdullah - Head of Cabin Service

ROYAL BRUNEI AIRLINES

csnritaa@rba.com.bn - +673 872 8996

Mrs Daisy Ho - Safety & Emergency Procedure Controller

ROYAL BRUNEI AIRLINES

daisyho@rba.com.bn - +673 872 3512