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Tiffany Ngọc Diep Dao
89 Lượt xem hồ sơ
Nữ, 17/09/1993, 32 tuổi
9 trần bình trọng
Cập nhật: 10/07/2020
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Giám sát
Tiếng Anh (Trung bình)
5 sao
Hành chính, nhân sự
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Blue Mountains International Hotel Management School
Bachelor of Business International Hotel and Resort Management - Đại học
2013 → 2016
Kĩ năng
| English | |
| Tin học văn phòng | |
| Kỹ năng nghiệp vụ. |
Kinh nghiệm làm việc
Food and Beverage Supervisor tại Diplomat Lounge- Intercontinental Hanoi Westlake
7/2017 → 12/2017 (5 tháng)
Hà Nội, Việt Nam
• In the absence of a Manager, conduct shift briefings to ensure hotel activities and operational requirements are known • Supervise functions • Supervise outlet service to maintain high standards • Endeavour to resolve all complaints during shift and log all complaints in log book for further follow up • Supervise cash handling and banking procedures • Prepare daily banking and cash flow reports • Establish and instruct staff in cash security procedures • Deal with irregular payments • Supervise the maintenance of service equipment • Monitor standards of guest facilities and services • Control stock and monitor security procedures • Assist with menu and wine list creation • Prepare and deliver training • Work with Superior on manpower planning and management needs • Work with Superior in the preparation and management of the Department’s budget
Food and Beverage Supervisor tại Premier Village Managed by AccorPhu Quoc
1/2018 → 3/2018 (1 tháng)
Phú Quốc, tỉnh Kiên Giang, Việt Nam
• Assist in the coordination of tasks and operations of the Outlet. • Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues, and ensure Line Employees exercise the same levels of professionalism and courtesy. • Review reservations to ensure high levels of utilisation without risking overbookings. • Review reservations to manage those requiring special attention. • Ensure all Hotel guests are greeted and assisted according to established standards and procedures. • Handle VIP guests as required. • Spot check items served in the Outlet to ensure they meet established standards and procedures. • Assist with the arrangement of buffets to ensure proper set up, display and service. • Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner. • Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs. • Ensure all department level billing, cashiering and cash float procedures are strictly adhered to. • Be available to address issues with regard to charge disputes and discrepancies when required. • Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department. • Be actively involved in the training and induction for new Employees in your department. • Deliver training programmes as required and coordinate training tasks with the HR department and trainers.
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