Graduated from Hue Tourism College

- Good communication, customer services and handling complaints - Strong relationship builder and marketing, leadership and teamwork - Good sense of teamwork and responsibility, hardworking and carefulness. - Ability to work under high pressure, willing to work overtime.

* Front Office Supervisor , Be concurrently as Duty manager and Guest relation manager. 2016 - 2018 The Grand Ho Tram Strip Resort Casino and Golf Course . - Supervise team members in performing their daily duties and overall operations - Maintain the highest quality of customer services . - Ensure and follow up guest disputes and complaints are handled and resolved in professional manner - Develop team works and customer service , events and special projects - Resolves employee and department concerns on outstanding issues - Deliver trainings, resolve staff problems and concerns in department - Perform other related duties, as assigned * Front Office receptionist Sai Gon Morin Hue Hotel . 2014 - 2016 - Provide assistance with customer requests, process check in and check out - Promote hotel amenities, special events and services available on property - Handle all guests’ inquiries, requests and complaints in courteous manner - Assist in check-in and check- out procedures for guests - Respond to all inbound calls and emails within a timely manner - Ensure the thoroughness and accuracy of paper works