PARTTIME FREELANCER tại MMO

1/2023 → Hiện tại

THÀNH PHỐ HỒ CHÍ MINH

- Translate English into Vietnamese and vice versa - Support monitoring charitable activities and campaigns - Support marketing campaigns as a designer and facebook ads, google ads runner, SEOer

RECEPTIONIST tại GREEN HOTEL

2/2011 → 12/2012 (1 năm 9 tháng)

DONG HOI CITY, QUANG BINH PROVINCE, VIET NAM

- Handle booking information through email, booking websites, phone - Welcome and assist customers with check in, check out - Register procedures according to regulations - Answer the phone, respond to requests - Introduce the hotel products and related services to customers

HOTEL SUPERVISOR tại GREEN HOTEL

12/2012 → 12/2016 (4 năm )

DONG HOI CITY, QUANG BINH PROVINCE, VIET NAM

- Monitor service quality - Manage restaurant operation - Manage department employees - Monitor business activity - Manage facilities and assets - Conduct marketing campaigns and social media

SECURITY SUPERVISOR tại BEST WESTERN PREMIER SONASEA RESORT

7/2018 → 3/2022 (3 năm 7 tháng)

PHU QUOC CITY, KIEN GIANG PROVINCE, VIETNAM

- Conduct roll call, briefing, and disseminate activities and events of the day to security staff - Assign tasks and positions to security staff and ensure tasks and positions are performed and strictly followed - Regularly check the fire protection system, alarm system, fire protection equipments, and support tools in the hotel - Monitor CCTV cameras to detect abnormalities and handle them - Control people, goods, and staff entering and leaving the hotel - Ensure patrols are carried out in public areas, restaurants, guest floors, offices and all other areas of the hotel, ensuring the safety, security and comfort of all guests and hotel staff - Patrol public areas to detect fires, unsafe conditions and missing or inoperative fire safety equipment - Make sure all emergency exits are clear - Support checking employee bags in and out and employee lockers - Ensure all staff have a full understanding and compliance with hotel rules and regulations - Handle all guest complaints and inquiries politely and effectively, ensuring issues are resolved satisfactorily - Support customers, colleagues, partners, contractors if any, ensuring everyone feels safe and comfortable - Organize professional training for security staff on patrol operations, record making, hotel security, hotel English, SOPs, fire protection knowledge, identifying risks and how to handle them - Organize emergency firefighting teams - Coordinate with relevant departments to handle incidents - Supervise security staff and all hotel staff on compliance with company regulations and laws - Manage key cabinets and door access cards - Coordinate with the police and fire police and deploy fire prevention training for Resort staff - Monitor the quality of external service security staff - Assist in the investigation of all accidents and incidents involving hotel guests and staff - Support deployment in emergency cases - Support other tasks as requested by the department head

CERTIFICATE OF APPRECIATION

3/2019

PRE-OPENING

MR NGUYEN VAN HOANG - ASSISTANT CHIEF SECURITY

Best Western Premier Sonasea Resort, Duong To, Phu Quoc, Kien Giang

sec-chief@bwpremier-sonaseaphuquoc.com - 0788 747 688

MR NGUYEN THANH SON - CHIEF SECURITY

Best Western Premier Sonasea Resort/JW Marriott Phu Quoc Emerald Bay

sonnt.84@gmail.com