Project Manager cum FOM tại For a sustainable Vietnam LLC company

12/2020 → 1/2022 (1 năm 1 tháng)

Quy Nhơn

●Front Office Manager • Selected, hired and trained employees to meet the hotel required standards of service and hospitality. • Responsibled for setting the department training tools such as Job Descriptions, standards and procedures and a comprehensive training program as a guideline for the operations. • Did a daily inspection and control to ensure Front Office staffs perform their daily duties according to required standards. • Checked and ensured that consistency and correct procedures in the service for guest is maintained from the reservation stages to the final departure. • Maintained an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecast, reports and tracking logs. • Prepared monthly management reports on customer feedback, bookings, and cancellations. • Prepared the departmental budget and effectively control all department costs as per the budget • Assisted the Sales Team on business leads and hotel trends. • Monitored, controlled and directly impact the room situation in connection with reservation, daily occupancy and room’s availability to ensure maximum revenue through effective yield management. • Provided necessary input and vision to key departments to ensure correct room rates, business segmentation and occupancy are achieved as per the business plan. • Forwarded plan thus making recommendations of ideas to improve both level of guest service and the physical products. ●Project Manager • Lay out of an articulate pre-opening events calendar • Accurated check of the established deadlines • Defined of the organization within each departmentselection together with the ownership of department heads together • Monitored build progress, oversaw finance and ensured project quality • Made strategic decisions and provided leadership to implement those decisions • Devised cost-effective plans to enable effective project completion

Duty Manager - potential Front Office Manager tại Vinpearl Resort and Spa Phú Quốc

3/2019 → 10/2020 (1 năm 7 tháng)

Phú Quốc

• Participated in the inspection and checking the preparation for VIP’s, ensured that they will receive proper treatment as VIP during their stay. • Knew all procedures in case of emergency or fire and make sure that staffs are periodically trained to face this situation and know their function according to the procedures. • Co-ordinated with all departments concerned in order to maintain Front Office functions properly. • Established, implemented and monitored all Personnel Development Programs. • Handled guest complaints and other related problems • Approved and signed for allowances, rebates. • Kept total control of the daily room inventory, all room reservations and extensions during peak occupancy. • Followed up in credit check report, liaise with Finance Manager. • Kept total control over the Black Lists and dummy folio to ensure tight revenue control of the department. • Liaised with the Executive Housekeeper in scheduling of floor closures for room maintenance programs. • Conducted and ensured the neat of appearance of front office attendant as well as correct attitude and behavior • Monitored and established, improved or deleted the existing standard and procedures to have more efficient and effective system in order to maintain or improve services and guest satisfaction. • Worked closely to ensure the success of handling all groups, convention, tours and commercial business

Reception Supervisor tại Royal Bath Hotel

9/2016 → 1/2019 (2 năm 4 tháng)

Bournemouth, Vương Quốc Anh

• Welcomed individuals and groups bookings effectively. • Provided information to guests on all hotel products and services. • Used Opera booking systems professionally • Handled cash correctly and balance daily floats and reports References available upon request • Ensured office procedures and systems operate efficiently • Handled requests from guests. • Ensured the entire team have a complete understanding of the hotels fire, safety, health and hygiene policies. • Developed and maintained close business contact with in house guest and to provide personalized service whenever possible. • Coordinated with the Security in investigating of irregularities and undesirable guests. • Presented and greeted all VIP and returning guests. • Maintain excellent communication with the housekeeping department • Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

Tour Operator tại Carnival

2/2016 → 8/2016 (6 tháng)

Hồ Chí Minh, Việt Nam

 Developed, planned, and sold tour packages and travel service.  Organized reservations for transportation, accommodations and tours.  Assessed hotel facilities and hotel staff to ensure outstanding service to guests.  Provided 24-hour on-call response service to clients and vendors.  Arranged for trip guides, translators, charters, and handling of special requests.  Provided information on customs regulations, travel itineraries, fare.

Tour Operator tại CARNIVAL GROUP

2/2016 → 8/2016 (6 tháng)

Hồ Chí Minh, Việt Nam

 Developed, planned, and sold tour packages and travel service.  Organized reservations for transportation, accommodations and tours.  Assessed hotel facilities and hotel staff to ensure outstanding service to guests.  Provided 24-hour on-call response service to clients and vendors.  Arranged for trip guides, translators, charters, and handling of special requests.  Provided information on customs regulations, travel itineraries, fare.

Student Representative – Student Union Bournemouth University

9/2016

Achievement: Provided more bus routes in term-time for students

Community Champions at Bournemouth University

4/2015

Organized and prepared for Vietnamese society at the International Day

Postgraduate Development Award

7/2015

Gold Award

Mrs. Kirsty Christian - Reception Manager

Royal Bath Hotel - Bournemouth

kirsty-chirstian@theelitevenue.co.uk - (+44)1202 555 555