Sales Executive tại Splendid Hotel Group

6/2017 → Hiện tại

Hà Nội, Việt Nam

- Inbound tour operating and relating services - Implemented sales plan which improved hotel profit upto 40% - Preparing effective correspondence and rate agreements with clients and maintaining internal booking reports. - Interviewed and trained all new sales agents - Prepare and create presentations illustrating highlights of hotel for advertising, corporate conferences and seminars - Primarily responsible for interacting and maintaining good relations with customers and account contacts

Customer Support tại Splendid Hotel Group

1/2017 → 5/2017 (3 tháng)

Hà Nội, Việt Nam

- Received guests on arrival with a friendly manner and provide excellent customer service - Inbound tour operating and relating services. - Establish and maintain customer relation provide information and assistance to all guests and visitors - Anticipate guests needs respond promptly and acknowledge all guests

University Scholaship

2/2017

- Make some researches on common problems of Vietnamese learners when pronouncing English final consonants & how to improve from the mistakes - Recognition: Scholaship of 10,000,000 VND from Hanoi Open University

Nguyễn Thu Trang - Director of Sales

Splendid Hotel Group

booking@hanoisplendidhotel.com - 0983888556