Front desk supervisor tại SUNFLOWER LUXURY HOTEL

2/2019 → Hiện tại

Ho Chi Minh City, Vietnam

- Procedures check-in and check out for guests . - Ensure good customer service. - Maintain a friendly, fun, and polite attitude all the time. - Answering the phone and asking directly about the reservation, hotel information and guest concerns. - Monitoring the daily work shift ensures that all team members follow standard operating procedures. - Training, directing work, solving problems and training and consulting receptionist, ensuring quality operation. - Resolve customer complaints and complaints quickly and effectively to maintain a high level of customer satisfaction and service quality. - Check all payment instructions that are updated correctly. - Controlling cash transactions at the front desk and strictly complying with banking regulations. - Supervise the operation of the FO department, ensure the operation according to the hotel's standards, ensure optimal service and the best customer service. - Perform other duties as assigned, requested or deemed necessary by management.

Receptionist tại A-EM HOTEL

2/2014 → 2/2019 (5 năm )

Ho Chi Minh City, Vietnam

- Procedures check-in and check out for guests . - Pay bills when guests check out , and combined with the Housekeeping department . - Resolving any questions, problems inside and outside the hotel guests . - Answer phone calls, Email and transfer calls to other departments. - Do other tasks as assigned by the manager.

Room attendant tại CHLOE GALLERY HOTEL

1/2012 → 2/2014 (2 năm 1 tháng)

Ho Chi Minh City, Vietnam

-Cleans and makes up occupied rooms according to hotel standards. -Renders personal assistance to guests by taking out food trays, turning up beds, cleaning shoes, carrying their packages assisting in packing and unpacking, etc. -Cleans hallways including elevator lobbies. -Clean and maintains service areas and equipment daily. -Receive guest laundry, check carefully and return correctly to guestroom. -Performs duties common to all rank-and-file and non-supervisory personnel and other duties as may be assigned.

Ms.Trang - Front Office manager

Sunflower Luxury Hotel

info@sunflowerhotel.vn - 0937888893