Owner tại Ciel Lynn Store

12/2017 → 12/2018 (1 năm )

Ho Chi Minh, Vietnam

- Write and upload product advertising post via Facebook, Forum,... - Introduce, consult products and answer customers' queries via phone and email. - Assist to control goods in and out. - Manage the shop's income.

Digital Marketing Graphic Designer tại DGTY JSC

8/2017 → 12/2017 (3 tháng)

Ho Chi Minh, Vietnam

- Design and produce digital marketing assets and motion graphics. - Assist Marketing team's member in ensure all the assets clearly articulate marketing tastics.

Apartment's Manager tại Vietnam 1989

5/2017 → 8/2017 (3 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

- Manage every single bookings to ensure the schedules are met. - Support guest to make a completely perfect check-in & check-out. - Clear up guest’s queries, find solution to persuade them to continue the booking when have problems. - Follow up all the bookings via OTA channels (Airbnb, Booking.com, Travelloka, Agoda,…) - List the apartments to OTA channels. - Supervise cleaners to ensure all distribution of apartment’s items are accurate as standard. - Provide and manage the airport pick up service, pocket wifi,… - Handle all daily problems or complains to maximize guest satisfaction. - Assist photographer in shooting and design the pictures for the listing's description. *Skills gained: - Knowing the whole new operation of hospitality, improve english communication skills.

Sales Supervisor tại Kaitlynn Shop

7/2016 → 5/2017 (10 tháng)

Ho Chi Minh, Vietnam

- Write and upload product advertising post via Facebook, Forum,... - Introduce, consult products and answer customers' queries via phone and email. - Assist to control goods in and out - Manage the shop's income.

Consultant - Customer Service Staff tại Khang Vu JSC

4/2016 → 7/2016 (2 tháng)

Ho Chi Minh, Vietnam

- Survey to identify customer's needs and keep information as archives. - Present the service and give advices for customers to choose the most suitable one. - Respond promptly to customer inquiries by email, inbound calls, etc... - Records details of customer interactions, satisfactions and complaints. - Direct requests and unresolved issues to the designated resource.

Administrative Officer tại Khang VU JSC

4/2012 → 4/2016 (4 năm )

Ho Chi Minh, Vietnam

Main responsibilities: -Distribute the archived documents, files, contracts as required. -Prepare regular reports on expenses and office budgets. -Manage correspondence (e.g. letters, emails and packages) -Provide a high standard of quality customer service to all clients. -Printing off materials, managing conflicts, answer queries by employees and clients.

Đỗ Thị Thu Thảo - Director

Khang Vu JSC

umiakiki@gmail.com - 0931141929