Customer Success Officer tại Yedda Analytics

8/2018 → / (7 năm 9 tháng)

Ho Chi Minh, Ho Chi Minh City, Vietnam

 Maintain and supervise daily operation in data collecting and data checking.  Process data to dash board followed by client’s request.  Establish key measurement in order to provide value for client’s business. (Traffics, conversion, KPI, disciplined…)  Real time notifications for Client’s management team about abnormal activities.  Data analysis to progress highlights and report to help client’s improve business performance  Making appointment with client weekly, monthly to revised data value to client’s core business.  Keeping track with client’s for expansion to system.  General task followed by the duties’ list.

Assistant to CEO tại Agricultural Products Manufacturer Tan Tien

4/2017 → 6/2018 (1 năm 2 tháng)

Hai Duong, Vietnam

 Maintain and supervise daily operation in manufacturing process.  Quality control on input material.  Ensure the producing chain work smoothly.  Random inspect on fuel material to ensure there will be no trouble on Burners (coal, chaff, sawdust...)  Scheduling maintenance for equipment after producing season (scallion, celery, carrot...)  Searching and negotiate with suppliers and to ensure the quality of supplies meet the standard of the Producing Department.  Follow the order's schedule from business partner to ensure the quantity and quality meets the requirement.  Daily duty's checklist, meals and other goods.  Supervise financial report and report directly to CEO if there is shortage on cash and financial issue.  Scheduling meetings for CEO.  Assist the CEO in all aspect of business planning

Quản lý cửa hàng tại Sunway Tea & Coffee

1/2015 → 4/2017 (2 năm 3 tháng)

Đà Nẵng, Hải Châu, Da Nang, Vietnam

 Making the operation plan (costs, investment, sales and marketing...)  Liaise with other advertisement agents for marketing.  Training bartenders, waiters...  Products Development.  Doing daily revenue report.  Maintain General Operations.  Market research for new trending drinks and customer need.

Assistant to General Manager tại Seaside Resort Vung Tau

4/2011 → Hiện tại

Vũng Tàu, Ba Ria - Vung Tau, Vietnam

 Assist the General Manager in his day to day operations.  Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.  Monitor the Guest feedback on Trip advisor, OTA's etc.  Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process.  Selects or assist in the selection of hotel staff and completes all new hire paper works.  Review employee performance and conducts personnel actions such as disciplinary actions and terminations.  Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.  Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.  Performs daily, weekly and monthly property inspections.  Ensures property, grounds, physical plant and work areas maintained to standard.  Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.  Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.  Performs sudden audits on rooms and other operating areas.  Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.  Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.  Assist the GM in in all aspects of business planning.  Must be available 24/7 in case to respond to any guest or employee emergencies.  All Other duties as assigned by the General Manager or Management.

Michael Grinfield - APAC Manager

Yedda Analytics

michael@yedda.io - 0903671823

Tran Van Hoan - CEO

Tan Tien Agricultural Product Manufacturer

tranvanhoan53@gmail.com - 0908918181

Tran Quy Don - General Manager

Harems Cruise

donlu2005@gmail.com - 0903022404

Tran Trung Quang - General Manager

Seaside Resort

quangconsulting@gmail.com - 0976600999