Receptionist tại TTC HOTEL DELUXE TAN BINH

11/2012 → 5/2019 (6 năm 5 tháng)

HCMC

- Greet clients as soon as they arrive and goodbye when they leave - Answer telephone calls and take messages or forward calls - Deal with special requests from Guests - Answer questions about what the hotel offers and the surrounding area - Deal with complaints or problems - Deal with bookings by phone, e-mail, letter, fax or face-to-face - Inform other employees of visitors' arrivals or cancellations - Prepare bills and take payments - Complete procedures when Guests arrive and leave Enter customer data and send correspondence - Copy, file and maintain paper or electronic documents and records - Handle incoming and outgoing mail -Provide basic and accurate information in-person and via phone/email - Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) and complying with procedures, rules, and regulations. - Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. - Contributes to team effort by accomplishing related results as needed.

Reservation tại Cititel Hotels Chain

5/2019 → 12/2019 (7 tháng)

HCMC

- Process booking confirmation and cancellations in our reservation system and update to booker. - Communicate with all bookers and Answer incoming calls professionally and with full and correct information - Use given template and corporate wording to answer all requests professionally - Collect all needed guest data pro-actively from bookers and ensure correct data is managed and processes with minimize error on system and email communication - Prepare passenger/guest manifest for operations - Support on any last-minute booking changes by pro-actively manage the reservation and take initiative to offer best solution for guest/booker - Communicate with Front office and other departments for special arrangements: airport pick-up, amenities, early check-in or late check-out - To handles, all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.

Good Staff years 2017 and 2018 at TTC Hotel Deluxe Tan Binh

12/2018

Good job