cover CV: Luyện Ngọc Hương Giang

Luyện Ngọc Hương Giang

Hồ sơ 5 sao bạc

Ms. Luyện Ngọc Hương Giang _Front Office, Reception supervisor, Travel Consultant

Giới tính : Nữ
Địa chỉ: 20/49 Ngõ Tiến Bộ, Khâm Thiên, Hà Nội
Ngày sinh : 1992

Thông tin liên hệ

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Liên hệ thành công 0 Chưa có
Liên hệ không thành công 0 Chưa có

Kinh nghiệm làm việc

Từ 3 đến 5 năm

Số tuổi hiện tại

27

Trình độ học vấn

Xem chi tiết

Vị trí mong muốn

Giám sát

Mức lương mong muốn

8 - 12 triệu

Nơi muốn làm việc

Đà Nẵng

Ngoại ngữ

Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)

Quy mô công ty lớn nhất từng làm

100 - 499

Lượt xem hồ sơ

437

Giới thiệu bản thân Mô tả về bản thân, nêu các kỹ năng, năng lực, lợi thế và điểm còn hạn chế của bạn nếu có content I look forward for a career in an organization where I can use my diverse skills, knowledge and efforts to add value to the organization and work with professional people in the hotel industry. I am eager to contribute my creativity and hard work towards the success of the organization and to enhance my career in such leading organization in Vietnam. My skills are: • English - Advance • Be able to operate Opera, Excel, Words, running reports. • Good leadership, organizing and multitasking skills • Be well able to cope with high pressure and long continuous hours • Ability to work unsupervised as well as in a team working environment. • Well trained to work under high standard international hotel

Giới thiệu bản thân

I look forward for a career in an organization where I can use my diverse skills, knowledge and efforts to add value to the organization and work with professional people in the hotel industry. I am eager to contribute my creativity and hard work towards the success of the organization and to enhance my career in such leading organization in Vietnam. My skills are: • English - Advance • Be able to operate Opera, Excel, Words, running reports. • Good leadership, organizing and multitasking skills • Be well able to cope with high pressure and long continuous hours • Ability to work unsupervised as well as in a team working environment. • Well trained to work under high standard international hotel
Trình độ học vấn / chuyên môn Mô tả về quá trình học vấn/chuyên môn của bạn education

Trình độ học vấn / chuyên môn

Vietnam Tourism Certification Board (VTCB)

CERTIFICATE IN VTOS FRONT OFFICE OPERATIONS - Khác

2017 → 2017

Đại Học Hà Nội

Tiếng Anh - Đại học

2010 → 2014

Kỹ năng Mô tả những kỹ năng và kinh nghiệm của bạn experience

Kỹ năng

Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
upselling
Teamwork
Leadership Skill
Kỹ Năng Giám Sát
Tin học văn phòng
Organising
Sáng tạo
Kinh nghiệm làm việc Mô tả kinh nghiệm làm việc experience

Kinh nghiệm làm việc

Club InterContinental Supervisor - InterContinental Hanoi Landmark72

6/2019 → / (6 tháng)

Hanoi

• Deputize in the absence of the Manager • Manage the performance of the Club Lounge, fully competent in reception and F&B duties • Communicate guest needs and preferences within the department and throughout the property to ensure that each guest has the most personalized experience possible • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations • Ensure that all Guest supplies and amenities are offered and replenished to the required standards • Optimize the flow of communication internally. Keep staff updated and abreast of all changes, policies, promotions, and events. • Assign specific tasks to the staff as they arise

Travel Consultant - Exo Travel Vietnam

10/2018 → / (1 năm 2 tháng)

Hà Nội

• Suggest suitable travel options and preparing quotations that best suite clients' needs • Distributing travel itineraries, reserving tickets, accommodation, organizing transportation rental • Managing customer issues

RESERVATION AGENT - Hilton Hanoi Opera Hotel

3/2018 → 6/2018 (3 tháng)

Hà Nội

• Receiving reservations from individuals and travel agents and ensuring that all information relating to reservations is keyed correctly to system at highest quality • Following up on reservations including payment methods and guest requests • Responsible to ensure reservations are processed based on established room availability, applicable rates and billing arrangements • Upselling to maximize hotel revenue

SHIFT LEADER - Hilton Hanoi Opera Hotel

2/2017 → 8/2018 (1 năm 6 tháng)

Hà Nội

• Interact with guests and provide a welcoming atmosphere. • Responsible to manage receptionist duty roster • Supervising front desk associates to ensure all hotel policies, procedures, regulations and standards are followed • Checking guest accounts to minimize mistakes and confusions • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems. • Preparing learning contents for new employees of Reception • Studying incoming groups for room blocking • Ordering and managing office stationery

RECEPTIONIST - Hilton Hanoi Opera Hotel

2/2016 → Hiện tại

Hà Nội, Việt Nam

• Ensuring smooth check-in and check-out process • Checking guest profiles to understand their requests for room assignment and amenities set up • Providing information regarding products or services of the company • Presenting comprehensive internal communications with other departments • Supplying guests with pertinent information and useful travelling tips

Telephone Operator - Hilton Hanoi Opera Hotel

6/2014 → 2/2016 (1 năm 8 tháng)

Hà Nội, Việt Nam

• Receiving incoming calls and guest messages • Answering guest questions and listening to their concerns • Logging all wake-up call requests and performs wake-up call services
Mong muốn về công việc Hãy nói cho nhà tuyển dụng biết những mong muốn của bạn về môi trường làm việc, vị trí công việc, địa điểm, thời gian và thu nhập... content2 I look forward for a career in an organization where I can use my diverse skills, knowledge and efforts to add value to the organization and work with professional people in the hospitality industry. The position I expect is Front Desk Supervisor or Duty Manager.

Mong muốn về công việc

I look forward for a career in an organization where I can use my diverse skills, knowledge and efforts to add value to the organization and work with professional people in the hospitality industry. The position I expect is Front Desk Supervisor or Duty Manager.

Đánh giá profile

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