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Luyện Ngọc Hương Giang

Luyện Ngọc Hương Giang

Hồ sơ 5 sao bạc 1067 Lượt xem hồ sơ

Nữ, 04/03/1992, 32 tuổi

Hà Nội

Cập nhật: 25/05/2022

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Thông tin liên hệ

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Hà Nội, Đà Nẵng, Quảng Ninh, Kiên Giang
Ngoại ngữ
Tiếng Anh (Giỏi), Tiếng Trung (Trung bình)
Quy mô công ty lớn nhất từng làm
100 - 499

Giới thiệu bản thân

I look forward to a career within an organization where I can utilize my diverse skills, knowledge and efforts to increase value for the team and work with other professionals in the hotel industry. I am eager to contribute my creativity and hard work towards the success of the organization. My skills are: • Over 6 years of experience in hospitality industry, including Hilton, IHG and Accor. • English – Fluent • Strong work ethic and reliability • Able to collaborate with multiple departments or work independently to ensure guest satisfaction • Proficient in Opera, Smile, Excel, Word, Powerpoint • Proven management and leadership of 23 team members • Acute problem solver, capable of working in high pressure situations and long, continuous hours

Trình độ học vấn chuyên môn

Vietnam Tourism Certification Board (VTCB)

CERTIFICATE IN VTOS FRONT OFFICE OPERATIONS - Khác

2017 → 2017

Đại Học Hà Nội

Tiếng Anh - Đại học

2010 → 2014

Kĩ năng

Lắng nghe và xử lý tình huống
Giải quyết phàn nàn
upselling
Teamwork
Leadership Skill
Kỹ Năng Giám Sát
Tin học văn phòng
Organising
Sáng tạo

Kinh nghiệm làm việc

Duty Manager - Acting Front Office Manager tại Belle Maison Parosand Danang Hotel

9/2019 → 10/2020 (1 năm )

Danang

• Deputize in the absence of Front Office Manager • Ensure the front desk provides a professional and friendly service for customers • Liaise with other departments • Responsible for FO manning guide, purchasing orders and operational plans • Identified opportunity to combine Guest Relations and Reception into one team with the aim of improving efficiency and customer service • Built and delivered training programs for team • Resolve customer complaints in timely, professional manner • Maintain a positive work environment and monitor efficiency of all processes to ensure customer satisfaction, operations flow smoothly and company goals are met • Hotel ranking was improved from #23 to #6 on TripAdvisor

Club InterContinental Supervisor tại InterContinental Hanoi Landmark72

2/2019 → 8/2019 (6 tháng)

Hanoi

• Deputize in the absence of the Manager • Manage the performance of the Club Lounge, fully competent in reception and F&B duties • Communicate guest needs and preferences within the department and throughout the property to ensure that each guest has the most personalized experience possible • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations • Ensure that all Guest supplies and amenities are offered and replenished to the required standards • Optimize the flow of communication internally. Keep staff updated and abreast of all changes, policies, promotions, and events. • Assign specific tasks to the staff as they arise

Travel Consultant tại Exo Travel Vietnam

9/2018 → 2/2019 (5 tháng)

Hà Nội

• Suggest suitable travel options and preparing quotations that best suite clients' needs • Distribute travel itineraries, reserving tickets, accommodation, organizing transportation rental • Manage customer issues

RESERVATION AGENT tại Hilton Hanoi Opera Hotel

3/2018 → 6/2018 (3 tháng)

Hà Nội

• Receiving reservations from individuals and travel agents and ensuring that all information relating to reservations is keyed correctly to system at highest quality • Following up on reservations including payment methods and guest requests • Responsible to ensure reservations are processed based on established room availability, applicable rates and billing arrangements • Upselling to maximize hotel revenue

RECEPTIONIST SUPERVISOR tại Hilton Hanoi Opera Hotel

2/2017 → 8/2018 (1 năm 6 tháng)

Hà Nội

• Interact with guests and provide a welcoming atmosphere. • Responsible to manage receptionist duty roster • Supervising front desk associates to ensure all hotel policies, procedures, regulations and standards are followed • Checking guest accounts to minimize mistakes and confusions • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems. • Preparing learning contents for new employees of Reception • Studying incoming groups for room blocking • Ordering and managing office stationery

RECEPTIONIST tại Hilton Hanoi Opera Hotel

2/2016 → 2/2017 (1 năm )

Hà Nội, Việt Nam

• Ensuring smooth check-in and check-out process • Checking guest profiles to understand their requests for room assignment and amenities set up • Providing information regarding products or services of the company • Presenting comprehensive internal communications with other departments • Supplying guests with pertinent information and useful travelling tips

Telephone Operator tại Hilton Hanoi Opera Hotel

6/2014 → 2/2016 (1 năm 8 tháng)

Hà Nội, Việt Nam

• Receiving incoming calls and guest messages • Answering guest questions and listening to their concerns • Logging all wake-up call requests and performs wake-up call services

Mong muốn về công việc

I look forward to a career within an organization where I can utilize my diverse skills, knowledge and efforts to increase value for the team and work with other professionals in the hotel industry. The position I expect is Duty Manager.

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