Sales Manager tại Vinpearl Luxury Landmark 81

12/2018 → 7/2019 (7 tháng)

Ho Chi Minh City, Hồ Chí Minh, Việt Nam

• Report directly to Director of Sales and Marketing. • Responsible for MICE, Corporate room sales. • Identify new markets and business opportunities and increase sales. • Represent hotel in various events and exhibitions. • Conduct daily sales calls and arrange site inspection trips to hotel by corporate clients. • Able to provide quick and timely responses, develop professional long term business relationships. • Target key accounts potential for the hotel. • Build and strengthen relationships with existing and new customers to enable future bookings. • Proactively reaches out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events. • Have in-person meetings with potential accounts to explain the hotel’s unique value proposition and to negotiate future business opportunities • Network with wedding planners and special event planners to increase bookings for these types of events. • Negotiates, designs and implements special group rates for key accounts • Acts as a pro-active, quota-carrying salesperson that prospects accounts, closes deals and maintains relationships. • Ensures that key accounts booking room blocks have a fantastic stay and receive VIP treatment. • Creates positive, lasting relationships with contacts from Key Accounts. • Tracks movement of key contacts as they move from one organization or company to another and nurtures long-term relationships.

Guest Service Officer- Guest Services tại Park Hyatt Saigon

3/2008 → 2/2010 (1 năm 11 tháng)

Hồ Chí Minh, Việt Nam

Guest Services (also Communication Center) fielding external calls to the main hotel switchboard. Handling all guest requests for every department of the Hotel. As part of Guest Services, played a key role in any emergency situation. Additional responsibilities: • Handling Guest requests • Taking and leaving messages for Guests and internal staff • Wake Up Calls • Assisting with general information requests • Assisting Guests with technical support issues as part of the Technology Concierge service • Dealing with Emergency situations • Taking guest complaints and reporting to Assistant Manager to ensure their expectations are met.

Guest Service Officer- Business Center tại Park Hyatt Saigon

2/2010 → 12/2010 (9 tháng)

Hồ Chí Minh, Việt Nam

Guest Service Officer-Front Desk tại Park Hyatt Saigon

12/2010 → 11/2012 (1 năm 11 tháng)

Hồ Chí Minh, Việt Nam

• Assisting guests with personalized check in and check out. • Dealing with cashiering, billing. • Handling other guest’s requests. • Communicating with guests to meet their expectations, address questions and concerns.

Front Office Supervisor tại Eden Saigon Hotel

12/2012 → 10/2013 (10 tháng)

Hồ Chí Minh, Việt Nam

• Assisting Front Office Manager to run Front Office team. Make sure everything is under control. Report directly to Front Office Manager and General Manager. • Handling guest complaints. • Building a good rapport and relationship with customers. • Handling over bookings. • Assigning working schedule for Front Desk team.

Assistant Cinema Manager tại CGV Vietnam

11/2013 → 11/2014 (1 năm )

Hồ Chí Minh, Việt Nam

• Reporting directly to Cinema Manager, Regional Cinema Manager. • Supervise and assign working roster for staff, make sure they are well trained and follow company policy at all times. • Setting goals for staff to push up Concession products and movie combos to increase revenue. • Assisting Cinema Manager to arrange/modify showtime in order to meet customer expectation and improve cinema performance. • Taking care of stock inventory. • Dealing with guest complaints, booking online errors, refund requests. • Handling group sales, hall rental requests. • Updating movie trailer, poster, flyer, advertising clips, promotion programme. In short, making sure they are up to date. • Sending revenue reports to top management team, partners. • Maintaining a good relationship with staff, customers, partners and colleagues from other sites. • Finding more potential customers for cinema.

Cinema Manager tại CGV Vietnam

11/2014 → 4/2016 (1 năm 5 tháng)

Hồ Chí Minh, Việt Nam

• Report directly to Regional Cinema Manager. • Make sure that cinema is well operated and under control. • Arrange session times and work closely with it in order to meet customer demand to improve cinema performance. • Set targets for staff to push up movie combo sales, concession products to improve performance. • Build up a good relationship with loyalty customers, spend time talking to them, keep them updated about upcoming promotions as well as encouraging uptake of membership cards. • Make sure cinema works within agreed budgets. In the case of potential overspends, providing clear explanations and seeking authority. • Seek and secure group sale sources to increase revenue. • Set daily target for cinema based on current performance and situation. • Analyse business performance. • Identify and minimise risks to the business. • Take care of marketing activities: Make sure they are all updated. • Responsible for staff training, recruitment activities. • Ensure food and beverages are handled in accordance with government policy.

Distribution Sales Manager tại CGV Vietnam

5/2016 → 3/2018 (1 năm 9 tháng)

Hồ Chí Minh, Việt Nam

• Report directly to Distribution Director. • Arrange movie line up and send out schedules to exhibitors for their booking. • Assist studios with reports. • Update box office revenue to studio’s system. • Prepare and follow up distribution contracts, film rental contracts, flat sales contracts. • Responsible for flat sales requests. • Arrange screening for local titles: Get exhibitor’s feedback after screening and report to local film makers. • Arrange premiere invitation tickets, make sure they are invited frequently. • Checking exhibitor’s session time to make sure they follow the term strictly. • Control exhibitors average ticket price, promotion plans. • Maintain good relationship with exhibitors and studios. • Keep exhibitors updated on promotion, movie line-up, sneak shows, ratings, running time, localized film title, format… • Get rate, sneak show approval from studios/local film makers. • Update final booking, rate card, sneakshow to studios/local film makers. • Update studio with local rating result, competitive release schedule. • Update BOD new opening sites. • Update Vietnam total screens & seats, keep BOD updated on this file.

Mr Nguyen Hoang Hai - Distribution Director

CGV Vietnam

hai.nguyen1@cj.net - 0988294294

Ha Thi Thu Nga - HR Supervisor

CGV Vietnam

ngaha0502@gmail.com - 0909111293

Ms. Nguyễn Thị Thảo Châu - C&B Team Leader

CGV Vietnam

thaochau.nguyen@cj.net - 0902563131

Ms Nguyen Thi Ngoc Diep - HR Manager

Eden Saigon Hotel

hr@edensaigonhotel.com - 629 133 70