Rooms Division Manager tại Fusion Resort & Villas Da Nang

6/2023 → 8/2024 (1 năm 2 tháng)

Đà Nẵng

During the Pre-opening phase of Fusion's newest flagship property comprising of 157 Hotel Rooms & 85 Residential Villas. My responsibilities included: ▪ Oversaw the procurement of operational supplies and guest furnishings. ▪ Analyzed, reviewed, and implemented system and software setups for the operational team. ▪ Assisted the General Manager in achieving the property's overall goals and objectives, focusing on financial targets, guest satisfaction, internal processes, and staff development. ▪ Actively participated in decision-making regarding hotel policies, philosophies, and operational directions. ▪ Stay updated on industry developments, provided recommendations to improve operational efficiency and ensured adherence to associate management systems. The Residential Villa handover commenced successfully in November 2023, with Residential Services; while the soft opening phase for the operation team launched in March 2024, transitioning towards the completion of the hotel for full operational capacity.

Front Office Manager tại Wyndham Hotels & Resorts

7/2020 → 3/2023 (2 năm 7 tháng)

Cam Ranh, Khánh Hòa

Managed Front Office operation at Wyndham Hotels & Resorts' first flagship property of Vietnam in an 800-hectare complex. Led teams to achieve objectives, ensured guest satisfaction, and fostered a positive work environment. ▪ Responsible for overseeing day-to-day resort operations, consists of 327 rooms. ▪ Created an inclusive, positive workplace for coworkers, developed people, and fostered an open and transparent culture. ▪ Responsible for OPERA configuration; setup and implementation of internal and external communication tools. ▪ Collaborated with Sales and Marketing departments to improve forecast accuracy and identified revenue opportunities thus optimizing labor and operating costs. ▪ Reviewed and processed recruitment, training, and policies for employees. ▪ Reviewed employee engagement activities, and corporate culture orientation.

Front Office Manager tại InVision Hospitality

8/2019 → 4/2020 (8 tháng)

Nha Trang, Khánh Hòa

Joined the pre-opening team of InVision Hospitality's inaugural 5-star, 250-room hotel. Oversaw and setup for Front Office Department. Managed all pre-opening responsibilities, including hiring, training, budgeting, and critical path oversight. Led configuration, training, and implementation of PMS. Ensured adherence to revenue and expense controls, company policies, and procedures. Maintained high standards of customer service, staff recruitment, and compliance with all policies and procedures.

Cluster Operation Manager tại OYO Rooms Vietnam

11/2018 → 8/2019 (9 tháng)

Nha Trang, Khánh Hòa

Pioneered operational expansion into new markets as a key member of the operations management team. Led initiatives to enhance the company's visibility in Nha Trang, fostering relationships with partners to facilitate operational transformations. Achieved profitability targets by optimizing operations, leveraging local channels, diversifying revenue streams, and enhancing guest satisfaction. Took charge of driving business performance across multiple hotels, implementing suggestive selling strategies to maximize room occupancy.

Assistant Manager cum IHG® Rewards Club Loyalty Champion tại InterContinental Hotels Group

5/2015 → 5/2018 (3 năm )

Nha Trang, Khánh Hòa

Direct report to the Front Office Manager to oversee daily operations, stepping in as Manager on Duty when the General Manager is absent to ensure smooth hotel functioning and promptly resolve any issues. I also excel as a Loyalty Champion for IHG Rewards and Ambassador Programs, conducting team training to boost monthly enrollments and enhance member loyalty. With a keen eye for guest satisfaction, I react swiftly to ensure personalized attention throughout their stay. Collaborating closely with the Front Office Manager, I monitor the budget and efficiently schedule staff, providing comprehensive supervision and training for over 50 Front Office personnel, including new hires.

Guest Service Supervisor tại InterContinental Hotels Group

3/2014 → 5/2015 (1 năm 2 tháng)

Nha Trang, Khánh Hòa

Successfully joined the Front Office team during the soft opening phase, playing a pivotal role in the opening of a 279-rooms hotel. Regularly supervised Front Desk team duties and workstations, ensuring adherence to brand standards. Managed daily operations by liaising with relevant departments for seamless preparation and execution.

Front Desk Receptionist tại The Grand Ho Tram Strip

11/2012 → 3/2014 (1 năm 3 tháng)

Xuyên Mộc, Bà Rịa Vũng Tàu

Food And Beverage Intern tại Sheraton Nha Trang Hotel & Spa

6/2011 → 9/2011 (3 tháng)

Nha Trang, Khánh Hòa