Internship in F&B Department tại Gaylord Texan Resort and Convention Center

4/2018 → 4/2019 (1 năm )

Grapevine, Texas, Hoa Kỳ

• Followed the hotels quality standards while learning the company’s Vision, Values and Service Basic. • Received training and worked with all the positions (Server Assistant, Server, Food Runner and Host). • Completed safety training certification and follow all host company safety, security policies and procedures. • Developed and maintained positive working relationship with others, supported the team to reach common goals, listened and responded appropriately to the concern of the other employees. • Received special training in customer service skills through interaction with guest supervised by the director of the restaurant (handling complaints, comments,concerns and special requests). • Assisted in developing and executing the strategic plan including budget administration and preparation, forecasting profit and loss accountability, cost control and inventory.