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VÕ NGỌC LIÊM

Hồ sơ 5 sao bạc 928 Lượt xem hồ sơ

Nam, 10/10/1993, 30 tuổi

Khánh Hưng, Vĩnh Hưng, Long An, Việt Nam

Cập nhật: 28/12/2023

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC, Lào Cai, Kiên Giang, Lâm Đồng
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
5 sao
Công việc mong muốn
Kinh doanh & tiếp thị, Tiền sảnh

Giới thiệu bản thân

With advantage of 07 years experience in hospitality field, I always look forward to contributing my best to company, thereby achive the goals in my career.

Trình độ học vấn chuyên môn

Saigon Tourism Vocational College

Reception - Cao đẳng

2013 → 2013

Kien Giang Economic and Technical College

Reception - Trung cấp

2017 → 2017

Saigon University

Culture and Tourism - Đại học

2011 → 2015

Kĩ năng

System: OPERA, TARS (ResaWeb, DataWeb,...)
Extranet: Booking.com, Agoda, Expedia, Ctrip,...
Tin học văn phòng
upselling
Giải quyết phàn nàn
Lắng nghe và xử lý tình huống
Làm việc nhóm
Giám sát kiểm tra

Kinh nghiệm làm việc

Assistant Reservation Manager tại Pullman Phu Quoc Beach Resort

6/2022 → Hiện tại

Phu Quoc

- Supervise team members to ensure procedure follows hotel's standard and professional performance - Manage room availability to optimize hotel occupancy and revenue also. - Be responsible to technical system to ensure smoothly and efficiently of department operation. - Prepare report to Revenue Manager, support reports for Sales Department also. - Control inventory and advise revenue team to change accurate price point properly. - Organize training course to transmit knowledge and experience to staff to improve their performance. - Set up rules and procedure of department according to hotel's standard. - Follow cancellation, amendment, no show reservations procedure. - Monitor commission of third party , ensure the partners would receive their commission correctly. - Follow up group reservation. - Coordinate and support to related department, create a friendly and efficient working environment and culture.

Reservation Supervisor tại Pullman Phu Quoc Beach Resort

12/2020 → 6/2022 (1 năm 6 tháng)

Dương Tơ, Phú Quốc, Kiên Giang

- Be responsible to prepare report to Manager or DOSM - Check and monitor special issue - Follow up no show booking, cancellation booking - Handle group booking - Ensure all payment has been done before check in - Follow up commission/incentive or partner and make sure it is calculated correctly - Ensure all booking input to PMS must be correct and thorough. - Supervise team member to ensure procedure follows hotel standard and professional performance. - Control inventory and advise revenue team to change accurate price point properly.

Reservation Agent tại Hôtel Perle d'Orient Cat Ba - Mgallery *****

9/2020 → 10/2020 ()

Cat Ba, Hai Phong

• Receive and confirm the reservation by phone or email from website, travel agency, direct guest,... • Coordinate with relevant department to assist guest's request. • Recommend and sell the room and hotel service. • Take care of Accor Membership and Loyalty Program. • Handle incoming calls • Follow up the payment and deposit of TA booking. • Process and follow up Group booking. • Check arrival for next day • Save and manage the booking. • Make revenue report.

Reservation Agent tại Best Western Premier Sonasea Phu Quoc *****

10/2019 → 9/2020 (11 tháng)

Phu Quoc, Kien Giang

• Receive and confirm the reservation by phone or email from website, travel agency, direct guest,... • Check availability and the price for each season. • Introduce and upselling hotel service • Answer and assist guest's request. • Follow up the payment and deposit • Check arrival for next day • Saving and manage the booking. • Make revenue report.

Front Office Team Leader tại Mercury Phu Quoc Resort and Villa ****

1/2017 → 10/2019 (2 năm 8 tháng)

Phú Quốc, Kiên Giang

Key responsibilities: • Organizing and supervising operation of the department, ensure fluently operation. • Trainning and supporting major for employees who work in department, especially the new one. • Following and processing manager requests. • Handling guests’ complaints or guests’ needs.

Receptionist tại Bauhinia Resort and Spa ***

3/2016 → 1/2017 (10 tháng)

Phú Quốc, tỉnh Kiên Giang, Việt Nam

• Greet customers in the friendliest spirit • Collect guest feedback during guest departure along with his likes and dislikes • Be in charge for check-in and check-out procedure • Answer incoming calls, send/reply e-mail from clients and Travel agencies • Handle guests’ complaints • Answer all questions, provide more information and recommend outside service for customers.

Mong muốn về công việc

Having a chance to learn and lift up myself to become a good Manager in Hospitality Industry and contribute my best to the company's success.

Giải thưởng

Best Employee of Year 2017

12/2017

The prize is held on the end of every year to encourage employees who contributes positively to development of the company.

Thông tin tham khảo

Nguyễn Thị Phương Thảo - Revenue Manager

Pullman Phu Quoc Beach Resort

Ha248-rm@accor.com

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