Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Nguyễn Thị Bích Trâm
150 Lượt xem hồ sơ
Nữ, 08/02/1990, 36 tuổi
K14/5 Hoàng Hoa Thám
Cập nhật: 22/06/2020
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 3 đến 5 năm
Trưởng bộ phận/ Trưởng phòng
12 - 20 triệu
Đà Nẵng
Tiếng Anh (Khá)
4 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
DUY TAN UNIVERSITY DA NANG
Administration Hotel – Restaurant - Đại học
2008 → 2012
Kĩ năng
| Tin học văn phòng | |
| Tổ chức công việc | |
| Training and Development | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Quản lý | |
| Quản lí thời gian | |
| upselling | |
| Kỹ năng giao tiếp ứng xử |
Kinh nghiệm làm việc
Manager tại Saint Honore Da Nang
7/2019 → Hiện tại
Đà Nẵng
Trains, cross –trains, and retrains all staffs. Supervises workload during shifts. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Resolves guest problems quickly, efficiently, and courteously. Manages daily restaurant operations, product flow, inventory and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc. Is flexible in dealing with changes/problems (e.g., being short staffed). Assist in planning regular and special event Menu. Improvise and quickly respond to find the best solution during economic crisis (covid-19): Labor force management, decide which product lines to be closed to maximize revenue. Experienced in closing restaurant for renovation.
Front Office Manager tại Glomad Hostel & Hotel Da Nang
1/2019 → 6/2019 (5 tháng)
Đà Nẵng
Trains, cross –trains, and retrains all front office personnel. Supervises workload during shifts. Evaluates the job performance if each front office employee. Maintains working relationships and communicates with all departments. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Monitor selling status of house daily. Ie flash report, allowance etc. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.
Assistant Manager tại Central Hotel & Spa Da Nang
10/2017 → 11/2018 (1 năm 1 tháng)
Đà Nẵng
Greet customers and ascertain what each customer wants or needs. Recruiting, training and supervising staff. Ensures all guests receive courteous, professional, and friendly service by monitoring random inbound email/ OTAs/Agency to improve service quality, minimize errors and handling non-routine guest inquiries and/or complaints, practicing, supporting, and promoting the hotel brand. Planning maintenance work, events and room bookings.
Front Officer Manager tại The Glomad Da Nang Hotel & Hostel
12/2018 → 5/2019 (5 tháng)
Đà Nẵng
Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets) Train, supervise and support office staff, including receptionists, security guards and call center agents Schedule shifts Ensure timely and accurate customer service Handle complaints and specific customers requests Troubleshoot emergencies Monitor stock and order office supplies Ensure proper mail distribution Prepare and monitor office budget Keep updated records of office expenses and costs Ensure company’s policies and security requirements are met Proven work experience as a Front desk manager or Reception manager Hands on experience with office machines (e.g. fax machines and printers) Thorough knowledge of customer service, office management and basic bookkeeping procedures Proficiency in English (oral and written) Solid knowledge of MS Office, particularly Excel and Word Excellent communication and people skills Good organizational and multitasking abilities Problem-solving skills.
Mong muốn về công việc
Giải thưởng
Thông tin tham khảo
Hình ảnh
Google
Facebook
Zalo
