Food & Beverage Manager tại D'LIORO Hotel & Resort Ha Long

10/2025 → Hiện tại

Ha Long, Quang Ninh

1. Managing Sales Activities • Manages the development of a strategic account plan for the demand generators in the market. 2. Developing and Maintaining Budgets • Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. • Maintains a positive cost management index for kitchen and restaurant operations. • Utilizes budgets to understand financial objectives. 3. Leading Food and Beverage Team • Manages the Food and Beverage departments (not catering sales). • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Oversees all culinary, restaurant, beverage and room service operations. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Provides a learning atmosphere with a focus on continuous improvement. • Provides proactive coaching and counseling to team members. • Encourages and builds mutual trust, respect, and cooperation among team members. • Monitors and maintains the productivity level of employees. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded. 4. Ensuring Exceptional Customer Service • Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Drives alignment of all employees, team leaders and managers to the brand's service culture. • Sets service expectations for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Verifies all banquet functions are up to standard and exceed guest's expectations. • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis. 5. Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Conducts performance reviews in a timely manner. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results. 6. Additional Responsibilities • Complies with all corporate accounting procedures. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Drives effective departmental communication and information systems through logs, department meetings and property meetings.

Food & Beverage Manager tại Dolphin Cruise Ha Long

6/2025 → 10/2025 (3 tháng)

Ha Long, Quảng Ninh

Setup Pre - opening . Plan the purchase and arrangement of all necessary equipment and supplies for the operation of the Cruise. . Coordinate with relevant departments to develop departmental regulations and operating procedures . Plan and coordinate with the Human Resources Department to recruit and train staff according to the company's regulations and standard procedures. . Coordinate with the sales department to develop sales prices, sales packages, and promotional programs. . Guidance and training on operations and building a team of resource staff.

General Manager tại Brilliant Seafood Restaurant Da Nang

12/2024 → 6/2025 (6 tháng)

Da Nang

- Organize the implementation of issued procedures and instructions. - Monitor the implementation of procedures, organize the improvement of procedures. - Organize the implementation according to the assigned sales and profit targets. - Propose marketing and business ideas and coordinate with the marketing department directly in charge of implementing marketing activities according to the approved plan. - Proactively seek customer sources for the restaurant. - Monitor VIP customers, loyal customers of the restaurant and directly meet and visit customers on an ad hoc and regular basis. - Manage employees - Manage goods and restaurant assets - Resolve customer incidents and complaints - Manage service standards

Cruise Manager concurrent Food & Beverage Manager tại Sea Stars Cruise HaLong Bay

12/2023 → 12/2024 (1 năm )

Ha Long

1.Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. 2.Preserve excellent levels of internal and external customer service. 3.Design exceptional menus, purchase goods and continuously make necessary improvements. 4.Identify customers needs and respond proactively to all of their concerns. 5.Lead F&B team by attracting, recruiting, training andappraising talented personnel. 6.Establish targets, KPI’s, schedules, policies and procedures. 7.Provide a two way communication and nurture an ownershipenvironment with emphasis in motivation and teamwork. 8.Comply with all health and safety regulations. 9.Report on management regarding sales results andproductivity.

Food & Beverage Manager tại À La Carte Ha Long Bay

7/2023 → 12/2023 (5 tháng)

Ha Long

1.Manage all F&B and day-to-day o*erations within budgeted guidelines and to the highest standards. 2.Preserje excellent lejels of internal and external customer serjice. 3.Design exce*tional menus, *urchase goods and continuously make necessary im*rojements. 4.Identify customers needs and res*ond *roactijely to all of their concerns. 5.Lead F&B team by attracting, recruiting, training and a**raising talented *ersonnel. 6.Establish targets, KPIJs, schedules, *olicies and *rocedures. 7.Projide a two way communication and nurture an ownershi* enjironment with em*hasis in motijation and teamwork. 8.Com*ly with all health and safety regulations. 9.Re*ort on management regarding sales results and *roductijity.

Food & Beverage Manager tại The Watson Premium Halong Hotel

9/2022 → 7/2023 (9 tháng)

Hạ Long

• Setup Pre - opening • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards • Preserve excellent levels of internal and external customer service • Design exceptional menus, purchase goods and continuously make necessary improvements • Identify customers needs and respond proactively to all of their concerns • Lead F&B team by attracting, recruiting, training and appraising talented personnel • Establish targets, KPI’s, schedules, policies and procedures • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork • Comply with all health and safety regulations • Report on management regarding sales results and productivity

General Manager tại Khách sạn Deja Vu House

5/2022 → 9/2022 (4 tháng)

Hạ Long

. Setup Pre-opening . Create and implement a business plan Periodically coordinate with relevant departments to set targets, orientations and business plans in accordance with the general situation. Implement effective plans, bring the highest revenue and profit for the hotel. . Manage and coordinate activities in the hotel Maintain and ensure the operation of the departments in the hotel always operate well at all times. Regularly check the quality of guest rooms, VIP rooms, lobby cleaning, aisles… Control the quality of products and services to serve customers. Monitor and adjust the attitude - service quality of employees. Control the maintenance - maintenance, upgrading of hotel equipment and assets. . Develop standard operating procedures for hotels Coordinate with relevant departments to develop job descriptions and standard procedures for professional guidance for each job positions. Deploy and apply to employees working in accordance with approved standard procedures and monitor the implementation process to make necessary adjustments. Change and improve processes to suit the new orientation of the hotel. . Human Resource Management Directly manage the entire human resources system of the hotel or indirectly through the Head of Department. Plan the staffing needs of the hotel and submit it to superiors for approval. Build a team of human resources that best meet the job requirements of the hotel. Participating in the recruitment interview process, negotiating remuneration with the positions in charge of management in the hotel. Control the implementation of HR policies. Evaluate personnel, recommend rewards, promotions or discipline employees. . Training and fostering personnel Coordinate with relevant departments to plan training and retraining for hotel personnel. Participating in training, training - fostering to improve the qualifications of the staff of all departments. Build a team of qualified staff to prepare to take on the work of the hotel management framework. . Other jobs To be the representative of the hotel to speak to the press and media. Build good relationships with customers, suppliers, local authorities… Responsible for approving and evaluating the plans and work of the departments under the management authority. Participate in marketing and communication plans to promote the hotel's image. Proactively propose to superiors solutions to improve operational efficiency and revenue for the hotel. Participating in training programs to improve qualifications for Hotel Managers. Organize and chair meetings in the hotel. Fully participate in meetings with the hotel's Board of Directors and make work reports as prescribed. Perform other tasks as assigned by superiors.

Food & Beverage Manager - Human Resource Manager tại FLC HA LONG BAY GOLF & RESORT

9/2018 → 5/2022 (3 năm 7 tháng)

Ha Long

1. Planning by month/quarter/year. Control and report the situation related to business results of the Division. 2. Build and develop customer service to high standards. 3. Build menus according to each request and continuously update. 4. Train, manage and evaluate the staff in the department, build a professional Culinary team. 5. Check and supervise the preparation, arrangement, serving, and the quality of food and drinks meet the standards. food hygiene and safety standards, labor tools to ensure occupational safety, fire prevention and safety in the department. Regularly check and control all goods and tools in the department's warehouse 6. Handle and solve arising problems and promptly report to GM any problems beyond the ability to handle. 7. Responsible for managing, assigning work, supervising the completion of tasks of each employee in the department: - Ensuring that the areas of recruitment, salary, regimes, policies, and training are effectively implemented. - Ensure the stable and smooth operation of information technology infrastructure; - Organize first aid in case of occupational accidents, build and maintain a medical medicine cabinet at the Branch - Manage the administrative work of the branch office (Facilities, equipment, etc.) , stationery, uniforms, occupational safety and health) - Organize and supervise cleaning staff performing cleaning, sanitizing, beautifying the office landscape, corridors and premises;... 8. Construction develop an annual human resource plan according to the company's business plan, including a system of titles, salaries, and personnel payrolls to ensure compactness and efficiency 9. Collaborate with other departments to develop training plans annual staffing 10. Building a system of internal rules, regulations and working processes of the Branch; Develop and direct the implementation of regimes for dismissal, dismissal, reward, discipline, and material compensation regimes in accordance with the State's regulations and the Company's regulations 11. On behalf of the Board of Directors to settle complaints and labor disputes; Advising and organizing the handling of cases of violations, disturbances and property loss of the Branch. Directly coordinate with local government agencies to deal with serious cases. 12. To take care of the lives of branch employees: coordinate with the Culinary Department to supervise the activities of the canteen, serve meals in shifts; directing activities of medical examination and treatment, health care monitoring; participate in organizing activities to take care of the spiritual, cultural and artistic life, emulation and commendation….

General Manager - Administration & Membership Manager tại EPGA GOLF ACADEMY VIET NAM

8/2017 → 9/2018 (1 năm 1 tháng)

Ha Noi

Setup Pre-opening work management and administration

Club House Manager tại BRG Legend Hill Golf Resort

5/2015 → 7/2017 (2 năm 2 tháng)

Ha Noi

work management and administration

Club Metropole Manager tại Sofitel Legend Metropole Hanoi

10/2012 → 5/2015 (2 năm 7 tháng)

Hà Nội, Việt Nam

work management and administration of Club Metropole

Food & Beverage Manager tại FOUR SEASONS HOTEL LIMASSOL

11/2009 → 11/2011 (2 năm )

Limassol - Cyprus

work management and administration of F&B Department

Restaurant Manager tại La Maison Fleurie

8/2006 → 10/2009 (3 năm 1 tháng)

Nicosia - Cyprus

work management and administration of the Restaurant

Nguyen Duy Hau - General Manager

Sea Stars Hotel and Cruise

gm@seastarscruisehalong.com - +84-913886161

Mrs. Ha Sam Dinh - General Manager

À LA CARTE HA LONG BAY

gm@alacartehalongbay.com - 0937717376

Nguyen Van Son - General Manager

Mr. Nguyen Van Son General Manager – The Watson Mobile : 0914566761

gm@thewatsonhotel.com - 0914566761