Restaurant supervisor tại Vinpearl Discovery Phu Quoc

8/2018 → 2/2019 (6 tháng)

phu quoc,KIen Giang

Oversee all front and back of the house restaurant operations - Ensure customer satisfaction through promoting excellent service , responds to customer complaints. -Analyze staff evaluations and feedback to improve the customer’s experience. - Oversee health code compliance and sanitation standards. - Generate weekly, monthly , and annual reports . - Train new employees and provide going training for all staff.

Private Bar attendant tại Four Seasons Dubai At Jumeirah Beach

3/2015 → 1/2016 (10 tháng)

Dubai - Các tiểu Vương quốc Ả rập Thống nhất

- Inspects the staterooms on daily basis and would ensure that all private bars are properly stocked and replenished as per the par levels - Ordering, delivery, placement and rotation of alcoholic and non-alcoholic beverage items - Follows company guidelines regarding uniforms and personal hygiene and ensures that the stock and service cabinets are well organized, clean and sanitized according to Four Seasons standards Ensures that the guests are charged for consumed beverage products . - Addresses the guests complaints reporting them to Room Service Manager and work in a positive and polite manner to resolve problems. - Participates in courses, meetings training programs in order to develop the necessary skills needed for promotion superior levels position. - Make sure products are currently dated ,fresh and neatly, packaged. - Individually connect with the guest. - Adjust behaviours to the guest. - Adapt procedures to guest’s time, mood and situation. - Show self-control in all situations.

Room Service Server tại Four Seasons Dubai at Jumeirah Beach

1/2016 → 1/2018 (2 năm )

Dubai - Các tiểu Vương quốc Ả rập Thống nhất

-Set tables,trays according to type of food ordered and the hotels standards. - Performs opening and closing procedures established for the department. - Accurately records, pre-checks and picks-up all food and beverage order. - Check in with the guests to ensure satisfaction with each food course and/or beverage order. - Responsible for cleaning and removing the trolleys/ trays from guest rooms and corridor. - Serves guests their food and beverage in prompt, courteous manner as per the standard sequence of service. - Present physical and accurate check to guest and complete the payment process. - to be able to immediately monitor guest comments and pass on to your Superior, and be pro-active in solving problems whenever possible. - To have a full knowledge of the food &beverage items& their specification. menu prices, recipes and style of service -To have a thorough understanding and knowledge of all the food in menu. - Pre- Set amenities for new arrival . - Where appropriate, take advantage of opportunities to customize localise or create a lasting memory. - Check with the guest regarding the satisfaction of the meal. - Report guest complaints immediately to the supervisor and ensuring follow up is performed with the guest.

Room service Captain tại Four Seasons Dubai at Jumeirah Beach

1/2018 → 8/2018 (7 tháng)

Dubai - Các tiểu Vương quốc Ả rập Thống nhất

Maintain cleanliness, sanitation of service and kitchen work , areas, related wares and equipment, assisting with inventory as requiired. be responsible for developing, updateting and maintaining service sections of operating manuals. - Have a complete knowledge of all food and beverage menu items available to room service. - Coordinate all guest orders in advance in order to void any partial deliveries to guest rooms. - Collect orders from the kitchen, ensure they have been prepared . - Check storage areas for proper supplies, organization, and cleanliness. - Maintain regular attendant in compliance with the hotel standard

We in room service together achieved the highest Medalia scores

5/2018

( guest experience feedback) in EMEA region.

As part of Room Service achieved 100% in Leading Quality Assurance(LQA) audit.

2/2017

Leading quality assurance (LQA) provides quality assurance audits, service training ...

- Integral part of the team which was rated 5-stars by Forbes magazine

3/2018

Forbes Guide has develloped a digital program for luxury service training and certification , an online hospitality training company

Mr .Vu Nguyen Hai - F&B Director

Vinpearl Discovery 2 Phu Quoc

v.haivn2@vinpearl.com - 0832681986

Mr. Clinton Dsouza - Room Service Manager

Four Season Resort at Dubai Jumeirah beach

clinton.dsouza@fourseasons.com - +971559975611